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If you need support for your Magellan RoadMate and you wish to contact Thales, please use the following information to
direct your questions/comments to the proper person.
1.1 Technical Support
If you need technical assistance or "how-to" help, or if you have a technical question about the functionality of your
Magellan product, please contact us on the Internet at
Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After
hours, you may leave a detailed voice mail message that will be returned within the next business day.
866) 868-2259
Telephone: (
You may also reach Technical Support by Fax:
magellansupport@thalesnavigation.com
1.2 Warranty Service
To obtain warranty service on your unit, you must contact us for a return authorization before you ship the product. Packages
arriving at our dock without an RA will be refused.
To obtain an RA, simply contact our Technical Support group at: Telephone:
(909) 494-7777
[Attn: Tech. Support]; or E-Mail:
1.3 Customer Service
If you need to order accessories, you can call our Customer Service Department Monday through Friday, 6:00 a.m. to 5:00
p.m. PST/PDT, or visit our Web site at
866) 339-0488
Telephone: (
Chapter 1: Contact Information
(909) 394-5000
or
(909) 494-7777
www.magellangps.com
(909) 394-5000
or
www.magellangps.com
(Outside the United States)
[Attn: Tech. Support]; or E-Mail:
magellansupport@thalesnavigation.com
.
(Outside the United States); Fax:
1
or reach us by fax or by phone.
(866) 868-2259
(909) 394-5000
or
(909) 394-7078
; Fax:
.
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