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Carefully clean the area around the rubber pads. If
the rubber pads come loose, the pan support may
scratch the hob.
Alternatively, you can clean the pan supports in the
4.
dishwasher.
Use the cleaning agents recommended by the dish-
washer manufacturer. In the case of heavy soiling,
we recommend precleaning the pan supports.
10 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
10.1 Malfunctions
Fault
The general electrical
operation is impaired.
Automatic ignition is
not working.
The burner flame is
not uniform.
The gas does not ap-
pear to be flowing
normally or there is
no gas being pro-
duced at all.
There is a smell of
gas in the kitchen.
Cause and troubleshooting
The circuit breaker is faulty.
Check the circuit breaker in the fuse box.
▶
The circuit breaker or one of the residual-current circuit breakers has been triggered.
In the fuse box, check whether the circuit breaker or one of the residual-current circuit
▶
breakers has been triggered.
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Food remnants or dirt are located between the ignition plug and the burner.
Clean the space between the ignition plugs and burners.
▶
Burner parts are wet.
Carefully dry the burner parts.
▶
The burner parts are positioned incorrectly.
Correctly position the burner parts.
▶
The appliance is not earthed or has not been connected correctly, or the earth cable is
damaged.
Contact an electrician.
▶
The burner parts are positioned incorrectly.
Correctly position the burner parts.
▶
Openings on the burner are soiled.
Clean and dry the openings on the burner.
▶
The gas supply has been shut off by the intermediate valves.
Open the intermediate valves.
▶
The gas cylinder is empty.
Replace the gas cylinder.
▶
The control knob is open.
Close the control knob.
▶
The gas cylinder has not been connected correctly.
Ensure that the gas cylinder has been connected correctly.
▶
Completely dry the appliance. If there are water
5.
droplets or damp areas at the start of cooking, this
may damage the enamel.
Insert the pan supports correctly.
6.
→ "Pan supports", Page 7
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
Troubleshooting en
11
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