GE VTW565 Owner's Manual page 13

Troubleshooting Tips... Before you call for service
Problem
Washer pauses
during wash cycle
Washer pauses
during spin cycle
Washer won't
operate
Unexplained time
and/or settings
changes
Basket seems loose
Agitator seems
loose
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
Clothes too wet
49-3000301 Rev 1
Possible Causes
This is normal
This is normal
Washer is unplugged
Water supply turned off
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be
reset
Start/Pause ( ) was
not pressed
Changing options
Basket moves or rotates
freely
Agitator top moves/has
side-to-side movement
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line
dried
Incorrect sorting
Detergent not dissolving
Overloading
Incorrect use of fabric
softener
Incorrect cycle selected
Wash load out of balance
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start/Pause (
Check circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start/
Pause ( ).
Press Start/Pause ( ).
This is normal. Several options will change other options to
maximize washer performance.
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Check fabric softener package for instructions and follow the
directions.
See the Liquid Fabric Softener section.
Pretreat stain and rewash using SPEED WASH cycle before drying.
Sort whites or lightly colored items from dark colors.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of basket.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint.
Separate lint producers from lint collectors.
Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Check fabric softener package for instructions and follow the
directions.
See the Liquid Fabric Softener section.
Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Redistribute load in washer.
What To Do
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