Linksys WIP300 User Manual page 48

2. When I'm on a telephone call, words are dropped intermittently.
Go through this checklist until your problem is solved:
• If you're using a wireless router and a cordless phone, they may be using the same frequency and interfere with each other. Try moving the cordless
phone farther away from the router.
• There may be heavy network activity, particularly if you are running a server or using a file sharing program. Try to limit network or Internet activity
during Internet telephone calls. For example, if you are running a file sharing program, files may be uploading in the background even though you are
not downloading any files, so make sure you exit the program before you make an Internet phone call.
• There may not be enough bandwidth available for your Internet phone call. You may want to test your Internet connection's bandwidth using one
of the tests available online. If necessary, access your Internet phone service account, and reduce the bandwidth requirements for your service.
For more information, refer to your Internet phone service provider's website.
• There may be too many wireless routers or access points in your location using the same broadcast channel. Try changing the channel that your
wireless router or access point uses; refer to your router or access point's documentation for instructions.
3. The IP Phone doesn't ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
• Check the ringer volume on the IP Phone, and make sure that it is set to an audible level.
• Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.
4. Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.
5. Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
6. Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for two seconds.
7. Reboot one of your networked computers, and check for an active Internet connection.
Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G IP Phone
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