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4
Troubleshooting
Printer prints
slowly or
doesn't print
(see page 28)
Paper misfeeds
or jams (see
page 30)
Document
prints with
mistakes or
poor quality
(see page 31)
Problems with
transparencies,
photos,
envelopes...
(see page 33)
Error messages
and flashing
lights (see
page 34)
This section lists printer problems, and what you can do to
solve them. From the list of printing problems in the left
margin, select a category that describes your printing
problem. Read the category for help finding the solution.
When your printer has a problem, first make sure that:
• The power supply is plugged into the printer and a
properly grounded electrical outlet.
• The printer is turned On.
• If you are using a parallel cable, make sure it is an IEEE
1284-compliant parallel cable that supports bidirectional
printing.
• Two-way communications is NOT disabled in your printer
software.
From the printer's Control Program, click the
1
Options tab.
Make sure Disable Printer to PC
2
Communications is not checked.
•
•
27
Troubleshooting
•
•
•
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