Solving Mailbox Problems - Lexmark C780 User Manual

Symptom
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
Incorrect characters
print.
Tray linking does not
work.
Large jobs do not collate. Collate is not set to On.
Unexpected page breaks
occur.

Solving mailbox problems

Symptom
Paper jams before
reaching the mailbox.
Troubleshooting
Cause
The operator panel menu
settings do not match the
media loaded in the tray.
You are using an
incompatible parallel
cable.
The printer is in Hex
Trace mode.
Tray linking is not
configured properly.
The job is too complex.
The printer does not
have enough memory.
The job has timed out.
Cause
The mailbox and the
printer are misaligned.
The mailbox is not
connected properly.
Solving mailbox problems
Solution
Make sure the Paper Size and Paper Type specified in the
printer driver match the paper size and type in the tray and
what is set on the printers operator panel.
If you are using a parallel interface, make sure you are using
an IEEE 1284-compliant parallel cable. We recommend
Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
If Ready. Hex Trace appears on the display, you must exit
Hex Trace mode before you can print your job. Turn the printer
off and back on to exit Hex Trace mode.
• Make sure both the size and type of media are the same in
both trays.
• Make sure the paper guides in the trays are set for the
correct size media.
• Make sure the menu values for both size and type are set
correctly in the Paper Menu.
• For more informations, see Linking trays or see the
Menus and Messages Guide.
•
Set Collation to On in the Finishing Menu or through the
printer driver.
Note: Setting Collation to Off in the driver overrides the
setting in the Finishing Menu.
For more informations, see the Menus and Messages Guide.
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Add printer memory or an optional hard disk.
Set Print Timeout to a higher value from the Setup Menu.
For more informations, see the Menus and Messages Guide.
Solution
Realign the mailbox and the printer.
For more informations, see Clearing mailbox, finisher, or
output expander jams (Area M).
Check the electrical connection.
90