Put A Call On Hold; Figure 11: Put A Call On Public Hold - Grandstream Networks GXV3370 User Manual

PUT A CALL ON HOLD

In the BroadWorks system, there are 2 kinds of methods of putting an active call on hold: Public hold and
Private Hold. If the phone A, which registered with a SCA account, put an active call on hold in public mode,
the holding call can retrieve not only from the phone A, but from other SCA account as well. If the phone A
put an active call on hold in private mode, the holding can be retrieved phone A only. If other SCA accounts
try to retrieve the private holding call, the BroadWorks will response with error message.
If the SCA feature has been enabled, the GXV3370/3380/3350 user can press the More → Hold key
below on the LCD screen to put the call on hold in public mode.

Figure 11: Put a Call on Public Hold

If the user needs to put the call on hold in private mode, it needs to tap the More icon on the call interface
to trigger the Private hold selection. Tap the Private hold icon to put the call on hold in private mode. The
following screenshot will show the Private hold icon.
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GXV3370/3380/3350 BroadWorks SCA
User Guide