Grandstream Networks GXV3350 Administration Manual
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Grandstream Networks GXV3350 Administration Manual

High-end smart video phone
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Grandstream Networks, Inc.
GXV3350
High-End Smart Video Phone
Administration Guide

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Summary of Contents for Grandstream Networks GXV3350

  • Page 1 Grandstream Networks, Inc. GXV3350 High-End Smart Video Phone Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid scratching. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3 Floor Boston, MA 02215, USA...
  • Page 4 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 5 This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 6 Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter. The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows: Hereby, Grandstream Networks, Inc. declares that the radio equipment type GXV3350 is in compliance with Directive 2014/53/EU.

  • Page 7: Table Of Contents

    GXV3350 Technical Specifications ..................... 16 GETTING STARTED ..................... 18 Equipment Packaging ........................18 Connecting and Setting Up the GXV3350 ................... 18 Using the Phone Stand ........................19 Using the Slots for Wall Mounting (Wall Mount *Sold separately) ............ 19 Connecting the GXV3350 ........................20 GBX20 Extension Module ........................
  • Page 8 Status ..............................36 Account Status ..........................36 Network Status ..........................36 System Info ............................ 36 Storage Status..........................36 GXV3350 WEB GUI SETTINGS ................... 37 Status Page Definitions ........................37 Status/Account Status ........................37 P a g e GXV3350 Administration Guide...
  • Page 9 System Settings/TR-069 ......................... 76 Maintenance Page Definitions ......................76 Maintenance/Upgrade ........................76 Maintenance/System Diagnosis ...................... 81 Maintenance/Event Notification ....................... 83 Maintenance/Voice Monitoring ......................84 Application Page Definitions ....................... 84 Applications/Programmable Key ..................... 84 P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 10 Restore to Factory Default via LCD Menu..................101 Restore to Factory Default via the Web GUI ..................101 Restore to Factory Default via Hard Keys ..................102 SAFE MODE ....................... 103 EXPERIENCING THE GXV3350 APPLICATION PHONE .......... 104 P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 11 Table 5: GXV3350 LCD Settings ......................23 Table of Figures Figure 1: GXV3350 Package Content ....................18 Figure 2: Phone Stand and Mounting Slots on GXV3350 ............... 19 Figure 3: Tab on The Handset Cradle..................... 20 Figure 4: GXV3350 Back / Side View ..................... 20 Figure 5: GBX20 with connector ......................

  • Page 12: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GXV3350 via phone's LCD menu and web UI menu to fully manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn the basic functions of GXV3350, please visit http://www.grandstream.com/support...

  • Page 13: Change Log

    CHANGE LOG This section documents significant changes from previous versions of administration guide for GXV3350. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.27 ...

  • Page 14: Firmware Version 1.0.3.13

    Added “Hide User Info for Video Call” in phone general settings [Hide User Info for Video Call] Firmware Version 1.0.3.13  No Major Changes. Firmware Version 1.0.1.8  This is the initial version. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 15: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GXV3350: Table 1: GXV3350 Features in a Glance  16 lines with up to 16 SIP accounts, up to 6-way audio conference and 3-way 720p 30fps HD video conference, phonebook with up to 1000 contacts, call history with up to 1000 records.

  • Page 16: Gxv3350 Technical Specifications

    GXV3350 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350. Table 2: GXV3350 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A...
  • Page 17 C to 60 Humidity Humidity: 10% to 90% Non-condensing GXV3350 phone, handset with cord, base stand, universal power supply, network Package Content cable, quick installation guide, brochure, GPL license FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part...

  • Page 18: Getting Started

    Note: Check the package before installation. If you find anything missing, contact your system administrator. Connecting and Setting Up the GXV3350 The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting.

  • Page 19: Using The Phone Stand

    Using the Phone Stand The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below: For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand, (upper half, bottom part);...

  • Page 20: Connecting The Gxv3350

    Figure 4: GXV3350 Back / Side View GBX20 Extension Module The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the busy enterprise environment looking to add the ability to receive and dispatch calls efficiently. Each GBX20 extension module has 20 programmable buttons, Left and Right buttons, supporting 40 Multiple Purpose Keys to be configured.

  • Page 21: Installing The Gbx20 To Gxv3350

    (see figure in next page). Figure 5: GBX20 with connector 2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below: Figure 6: Connect GXV3350 and GBX20 3. Connect the GBX20 to the GXV3350 via the USB port using the USB cable provided with the GBX20.

  • Page 22: Cleaning The Phone

    5. Power up the GXV3350. The GBX20 will show the booting up screen with version information and connecting status. 6. After successfully booting up, the extension board will stay in idle. Press and hold the LEFT button for 3 seconds to check the version information and status.

  • Page 23: Gxv3350 Lcd Settings

    GXV3350 LCD SETTINGS The GXV3350 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well. The following table shows the LCD setting menu options.

  • Page 24: Access Lcd Settings

    Swipe down from the top of the home screen to open the notifications panel and hit the Settings icon in the top right corner. Figure 7: GXV3350 System Settings Features In this menu, users can configure different features related to each account of the active accounts: ...
  • Page 25 “Line Seize Timeout” is the line-seize event expiration timer.  Bluetooth Bluetooth: Tap on "Bluetooth" to turn on/off Bluetooth connection. By default, it's turned off. Enable handsfree mode: Tap on “Enable handsfree mode” to activate it. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 26: Network

    Show received files: Shows the Transfer history of Bluetooth files Additional Settings: This menu is available only when the Bluetooth is enabled:  Device Name. Tap to change the name of the GXV3350, which is displayed on other Bluetooth devices when discovered. By default, it's "GXV3350_XXXXXX" Where XXXXXX are the last 6 digits of the phone’s MAC address.

  • Page 27: Wi-Fi

    "Advanced". Then tap on "Wi-FI Direct", the Available devices will be displaied. Wi-Fi Configuration Saved Networks: this is to show all the Wi-Fi Networks that are registered on the phone. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 28: Vpn

    LLDP Turn on/off LLDP on the GXV3350. If turned on, the phone will be able to discover the LAN polices as set up in the switch side to obtain network settings such as VLAN tag, Layer 2 QoS 802.1p priority and Layer 3 QoS in a plug-and-play manner.

  • Page 29: Proxy Settings

    3. Tap on “Hotspot & tethering settings” and choose either to set up the hotspot for IPV4 only or for IPV4 & IPV6 4. On the other device that needs Wi-Fi access, turn on Wi-Fi, look for the SSID of the GXV3350 hotspot and enter authentication information to get connected.

  • Page 30: Display

    Keyboard & input methods Set up default input method for virtual and physical keyboard and the different parameters of the related to the Keyboard use. The default input method is Android Keyboard. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 31: Date & Time

     Set date. Set the current date for the GXV3350.  Set time. Set the time on the GXV3350 manually.  Select time zone. Select the time zone for the GXV3350. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 32: System

    Screen pinning: When turned on, you can use screen pinning to keep the current screen in view until you unpin. Apps with usage access. Manage what apps have access to app-usage data on your device. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 33: Peripherals

     "Open by default". If the application is configured to launch certain file type by default, tap on "Clear defaults" to reset this. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 34: Default Application

    Tap on an application, process or service to open it. The notification Info screen for each application lists supported actions and allow user to activate/deactivate each notification. Following notifications can be configured (supported notifications depend on the applications):  Block all. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 35: Advanced

    Firmware Server Path: This defines the server path for the firmware server. It can be different from the configuration server for provisioning.  Config: Upgrade mode: This field allows the user to choose the provisioning method: TFTP, HTTP or HTTPS. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 36: Syslog

    System log protocol: Select the protocol of syslog (UDP or SSL/TLS).  Syslog server address: The URL/IP address for the syslog server. If the GXV3350 has network connection, the phone will send the syslog packets to this server address. ...

  • Page 37: Gxv3350 Web Gui Settings

    GXV3350 WEB GUI SETTINGS The GXV3350 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the application phone through a Web browser such as Microsoft’s IE, Mozilla Firefox, Google Chrome and etc. Status Page Definitions...

  • Page 38: Status/System Info

    The CPE version. System Up Time System up time since the last reboot. Account Page Definitions GXV3350 has 16 lines that can be configured to accommodate 16 independent SIP accounts. Each SIP account has an individual configuration page. Account/General Settings Account Registration Account Active Indicates whether the account is active.
  • Page 39 UP again, the phone will switch over to this one. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 40 Adds the Proxy-Required header in the SIP message. It is used to indicate proxy-sensitive features that must be supported by the proxy. Do not configure this parameter unless this feature is supported on the SIP server. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 41: Account/Sip Settings

    SIP OPTIONS Keep Alive Configures the maximum times of sending OPTIONS message Maximum Tries consistently from the phone to server. Phone will keep sending OPTIONS messages until it receives response from SIP server. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 42 Configures the phone system to subscribe voice message service. If it is set to "Yes", the phone system will periodically send SIP SUBSCRIBE message for Message Waiting Indication service. GXV3350 phone system supports both synchronized and non-synchronized MWI. Default is "No".
  • Page 43 SIP INVITE message to notify the server. Session Expiration (s) Configures the phone system’s SIP session timer. It enables SIP sessions to be periodically "refreshed" via a SIP request (UPDATE, or re-INVITE). P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 44 Sets the SIP message type for refresh the session. If it is set to “Yes”, the Session Timer will be refreshed by using the SIP INVITE message. Otherwise, the phone system will use the SIP UPDATE or SIP OPTIONS message. Default is "No". P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 45: Account/Codec Settings

    If set to "Yes", FEC will be enabled for audio call. The default setting is "No". Audio FEC Payload Type Configures audio FEC payload type. The valid range is from 96 to 126. The default value is 121. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 46 Non-interleaved mode when dial video calls, if the other party does not support the negotiation, then prefer Non-interleaved mode will be used for video encoding by default. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 47 Standard: use AS format in session level; use TIAS format in media level  Media Level: use AS format in media level.  Session Level: use AS format in session level. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 48 Defines the transport protocol used for BFCP. Users can choose from Protocol Auto/UDP/TCP. The default setting is "UDP" first, if not supported, then choose "TCP". If choose "Auto", automatically switches between "UDP" and "TCP". P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 49: Account/Rtp Settings

    Configures IP address of the RTCP server that accepts voice quality Address reports contained in SIP PUBLISH messages. VQ RTCP-XR Collector Configures the port of the RTCP server that accepts voice quality reports Port contained in SIP PUBLISH messages. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 50: Account/Call Settings

    Video Layout Defines whether to enter full screen when incoming video call is answered.  "Fullscreen": GXV3350 will show the remote video feed in full screen.  "Only display Remote Screen": GXV3350 only displays the remote screen in full screen mode.
  • Page 51 Default is “Yes”. DND Call Feature On Configures the feature code to enable the DND (Do Not Disturb) feature for this account. If it is configured, the phone will dial the feature code P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 52 Enables/disables the Dial plan mechanism for different cases. If the specific case is checked, the Dial plan mechanism will be disabled.  Dial Page: It controls the pattern of dialing numbers from the keypad, phone app and account widget. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 53 If user dials 0 second dial tone will be played, and users can continue entering digits. For instance, if pressing 01234, after pressing 0 second dial tone is played, full number is sent in INVITE. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 54 "Unavailable". If set to "To Header", the callee ID will not be updated and displayed as To Header Ring Tones Account Ring Tone Configures the ringtone for the account. Users can set ringtones from the P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 55: Account/Advanced Settings

    SIP REFER request actively. If it is set to "Disabled", the phone will send error warning and stop dialing. If it is set to "Enabled/Force Auth", the phone will dial the number after sending authentication, if the P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 56 If the account fails or SIP INVITE message is timeout, the phone system will failover to the next account in the group with higher account ID. If all the accounts are not available in the group, the phone system will P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 57: Account/Special Features

    Enables BroadSoft Hoteling Event feature. Default is Disabled. Call Center Status When set to "Yes", the phone will send SUBSCRIBE to the server to obtain call center status. Default is Disabled. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 58: Phone Settings Page Definitions

    - BFCP RTCP port: Port_Value+10*N+9 The default value is 50040. The valid range is from 50040 to 65000. Note: Only when the video FEC mode is set to 1, is the FEC RTP port used. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 59: Phone Settings/Call Settings

    XX or X are also valid so leading 0 is not required (but OK). No SIP server is required to make quick IP call. This setting can be configured after enabling ‘Use Direct IP Call Mode option. The default setting is “No”. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 60 SIP 183. At any time, the GXV3350 user can press the "Answer" button. If done, then the phone will send the SIP 200OK and call will be fully established.
  • Page 61 If set to “Auto”: when the 3rd-party application is calling, only the media channel will switch to the handset when off hook; otherwise, the phone will enter into the dial screen, and the media channel will switch to the P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 62 If set to "Record on PortaOne", then will send the specified SIP messages to the corresponding server.  If set to "Record on UCM", then will send the recording feature code P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 63: Phone Settings/Ring Tone

    If set to "Yes", the phone will configure CPT (Call Progress Tone) according to different regions automatically. If set to "No", you can manually configure CPT parameters. The default setting is "No". P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 64: Phone Settings/Video Settings

    P frame and start decoding from the next I frame. Enabling this option will help reduce flickering in the video when the bandwidth is limited in the network environment. The default setting is "Yes". P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 65: Phone Settings/Multicast Paging

    2 on the port of the listening address. Reboot the phone to make changes take effect. The valid IP address range is from 224.0.0.0 to 239.255.255.255. Users may also fill the label for each listening address corresponding to priority. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 66: Network Settings Page Definitions

    Data. Layer 2 QoS 802.1p Assigns the priority value of the Layer 2 QoS packets for Ethernet. Priority Value (Ethernet) The Default value is 0. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 67 802.1 X mode is enabled) Client Certificate Loads the Client Certificate file to the phone. (This setting will be displayed only if the 802.1 X TLS mode is enabled) P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 68: Network Settings/Wi-Fi Settings

    Enable OpenVPN® Enables OpenVPN® LZO compression. When the LZO compression is Comp-lzo enabled on the OpenVPN® server, you must turn on it at the same time. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 69: Network Settings/Advanced Network Settings

    Defines the Layer 3 packet’s QoS parameter for SIP messages in decimal pattern. This value is used for IP Precedence, Diff-Serv or MPLS. The default setting is 26 it is equivalent to the DSCP name constant AF31. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 70 Indicates whether CSTA Control feature is enabled. Change of this configuration will need the system reboot to make it take effect. Action URI Support Configures whether the phone is enabled to receive and handle Action URI request. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 71: System Settings Page Definitions

    The 2nd number indicates the nth iteration of the weekday: (1 Sunday, 3 Tuesday…) The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues, … ,Sat) Therefore, this example is the DST which starts from the First Sunday of P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 72: System Settings/Security Settings

     Basic Settings & Network Settings: Only the Advanced Settings option will not be displayed  Constraint Mode: users need to input admin user password to configure Wireless & Network and Advanced Settings. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 73 Current Admin Enter current logged-in user's password. This field is case sensitive. (The Password default random password can be found at the sticker on the GXV3350) New Admin Password Allows the user to change the admin password. The password field is purposely blank after clicking the “Save”...

  • Page 74: System Settings/Preferences

    Defines whether to enable HDMI. If enabled, users need to set whether HDMI would synchronize with LCD. If set to "HDMI Display Synchronization with LCD", HDMI device will display the same content as P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 75      Handfree TX Gain (dB) This feature configures the transmission gain for handsfree mode. Default setting is “0dB”.          P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 76: System Settings/Tr-069

    Allows users to load the local firmware to the phone to update the firmware. Update Upgrade via Network Firmware Upgrade Mode Allows users to choose the firmware upgrade method: TFTP, HTTP, HTTPS or Manual Upload. The default setting is “HTTP”. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 77 Uploads configuration file to the phone. The file will not be uploaded if it is Configuration not in the correct format. Note: The GXV3350 supports only txt format for config file upload. Start Provision Press to trigger the device to fetch configuration file from server configured under the Config server Path.
  • Page 78 HTTP/HTTPS User Name Configures the user name for the config HTTP/HTTPS server. HTTP/HTTPS Password Configures the password for the config HTTP/HTTPS server. Always send HTTP Includes configured user name and password in HTTP request before Basic Authentication receiving authentication challenge from the server.
  • Page 79 DHCP Option 120 Configures the phone system to allow the DHCP offer message to override Override SIP Server the Config Server Path via the Option 120 header. Default setting is "Yes". P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 80 MDNS message “A_grandstream-cfg.local”; if it is set to “Use Type SRV”, the MDNS message will be “SRV_grandstream-cfg.local”. The default setting is “Use Type A”. Factory Reset Resets the phone system to the default factory setting mode. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 81: Maintenance/System Diagnosis

    Configures the filter to display the specified process log file. Selects the log priority to display. It can be selected from list below:  Verbose (Default Setting) Log Priority  Debug  Info P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 82 Click to download the data to the computer for analysis. Note: The audio data file will be saved under FileManager  Internal Storage  Recfiles folder. Users can also delete files under this folder. Traceroute P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 83: Maintenance/Event Notification

    Forward Off Configures the event URL when the forward feature is disabled on the phone. Blind Transfer Configures the event URL when users transfer a call with blind transfer on the phone. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 84: Maintenance/Voice Monitoring

    RTCP server. Application Page Definitions Applications/Programmable Key The GXV3350 can be configured with VPK through the Web interface or via the Programmable Key APP P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 85 Settings and fill in the sending address in the multicast address.  Speed Conference: Quickly dial up multiple numbers to set up a meeting.  Dial Prefix: After configured, once pressed this key, all numbers use P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 86 Programmable Key APP wouldn’t be usable through LCD. Entenxion Boards-EXT x Key Mode The key modes are:  Speed Dial: Press to dial the User ID when the accounts being configured as VPK. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 87 General Settings General Settings One Page Display Mode Configures whether to enable one page display mode. If set to "Yes", each extension board only shows 20 programmable keys, and 1-80 could be P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 88: System Application/Contacts

    Input the number in the input box and click "Add" to add the number to the contacts list. To delete the existing ICE number, select the number in the contacts list and click "Delete". Import/Export Contacts Import P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 89 Uploads the contact file from PC to the phone. Export File Encoding Specifies the encoding format for phonebook file exporting. The default setting is UTF-8. It can be selected from the dropdown list:  UTF-8   UTF-16 P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 90 TFTP, HTTP, and HTTPS. The default setting is “OFF”. File Encoding Selects the encoding format for phonebook file download. The default setting is UTF-8. It can be selected from the dropdown list:  UTF-8   UTF-16  UTF-32 P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 91: System Application/Ldap Book

    Example: dc=grandstream, dc=com ou=Boston, dc=grandstream, dc=com User Name Configures the bind "Username" for querying LDAP servers. Some LDAP servers allow anonymous binds in which case the setting can be left blank. P a g e GXV3350 Administration Guide Version 1.0.3.27...
  • Page 92 Example: %cn %sn %telephoneNumber Max Hits Specifies the maximum number of results to be returned by the LDAP server. If set to 0, server will return all search results. Default setting is 50. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 93: System Application/Recording

    System Address: This is used to input the IP address or URL of the system in order to identify the call from door system. Users can set HTTP authentication credentials on the URL for Door P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 94: Value-Added Service/General Settings

    Configures whether to enable preview function or not. If set to "No", you can not open door with DTMF when there is an incoming call, the phone will hide open door button automatically. P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 95: Upgrading And Provisioning

    Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on GXV3350. They are Keypad Menu and Web GUI.  Configure via keypad Menu In GXV3350 Settings, select Advanced  System Updates.

  • Page 96: Figure 10: Gxv3350 Upgrade Configuration Via Lcd

    Configure via Web GUI Open a web browser on PC and enter the IP address for the GXV3350. Then login with the administrator username and password (that needs to be at least 6 characters). Go to Maintenance  Upgrade. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 97: Upload Firmware Locally

    Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the GXV3350 directly via Web GUI. Please follow the steps below to upload firmware to GXV3350 locally. 1. Download the latest GXV3350 firmware file from the following link and save it in your PC.

  • Page 98: Provisioning And Configuration File Download

    When the GXV3350 boots up, it will issue TFTP or HTTP request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg074ad05f548" and "cfg074ad05f548.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 99: Figure 13: Gxv3350 Lcd - Start Provision

    Figure 13: GXV3350 LCD – Start provision Figure 14: GXV3350 Web GUi – Start provision Note: When the prompt in the figure below shows up, it means the firmware/config authentication failed. So the user will be required to check the username/password on device web UI Maintenance Upgrade:...

  • Page 100: Figure 15: Config File Upgrade Verification

    Figure 15: Config File Upgrade Verification P a g e GXV3350 Administration Guide Version 1.0.3.27...

  • Page 101: Factory Reset

    VoIP service provider. In order to restore the GXV3350 unit to factory reset via the LCD Menu, please refer to the following steps: 1. On GXV3350 idle screen, go to Settings  Advanced  System Security  Factory reset.

  • Page 102: Restore To Factory Default Via Hard Keys

    Restore to Factory Default via Hard Keys For users that could not restore the GXV3350 to factory reset via LCD Menu or the Web GUI, restoring the unit via Hard keys is an alternative. Please, follow the steps below to restore the GXV3350 via Hard Keys: 1.

  • Page 103: Safe Mode

    SAFE MODE The GXV3350 allows users to enter safe mode by enabling safe mode option from WEB UI under MaintenanceUpgrade/Advanced Settingssafe mode. If enabled, the phone will enter safe mode after rebooting. Users can alternatively enter safe mode by pressing the Menu button during bootup.

  • Page 104: Experiencing The Gxv3350 Application Phone

    EXPERIENCING THE GXV3350 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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