What Is Remote Support; How Does It Work - Samsung UE55F9000A User Manual

The Modem
Port on the Wall
Modem Cable (Not Supplied)
The Modem
Port on the Wall
Modem Cable
(Not Supplied)
The LAN Port
on the Wall
The TV does not support network speeds less than or equal to 10Mbps.
✎
Use Cat 7 cable for the connection.
✎

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple
1. Call Samsung Contact
Centre and ask for
remote support.
External Modem
(ADSL / VDSL / Cable TV)
External Modem
(ADSL / VDSL / Cable TV)
LAN Cable
(Not Supplied)
LAN Cable (Not Supplied)
2. Open the menu on your
TV and go to the Support
section.
English - 15
LAN Cable (Not Supplied)
IP Router that has a
DHCP Server
LAN Cable
(Not Supplied)
3. Select Remote
Management and Provide
the Pin# to the agent.
One Connect
One Connect
One Connect
4. The agent will then
access your TV. That's
it!