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8 Troubleshooting
Please read the "Safety Instruc-
tions" section first!
Programmes do not start after the load-
ing door is closed.
• Start / Pause / Cancel button is not
pressed. >>> Press Start / Pause / Can-
cel button.
• It may be difficult to close the loading
door in case of excessive loading. >>>
Reduce the amount of laundry and make
sure that the loading door is closed prop-
erly.
Programme cannot be started or selec-
ted.
• The product has switched to self-protec-
tion mode due to a supply problem (line
voltage, water pressure, etc.). >>> De-
pending on the product model, select an-
other program by turning the Program
Selection button or pressing and holding
the On/Off button for 3 seconds to cancel
the program. Previous programme will be
cancelled. See Cancelling the Programme
[} 30]
Water inside the product.
• Some water has remained in the product
due to the quality control processes in
the production. >>> This is not a failure;
water is not harmful to the product.
The product does not take water in.
• Tap is turned off. >>> Turn on the taps.
• Water inlet hose is bent. >>> Flatten the
hose.
• Water inlet filter is clogged. >>> Clean
the filter.
• Loading door is not closed. >>> Close
the door.
The product does not drain water.
• Water drain hose is clogged or twisted.
>>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the
pump filter.
Product vibrates or makes noise.
• Product is standing unbalanced. >>> Ad-
just the stands to balance the product.
• A hard substance has entered into the
pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not re-
moved. >>> Remove the transportation
safety bolts.
• Laundry quantity in the product is too
little. >>> Add more laundry to the
product.
• Excessive laundry is loaded in the
product. >>> Take out some of the laun-
dry from the product or distribute the load
by hand to balance it homogeneously in
the product.
• Product is leaning on a rigid item. >>>
Make sure that the product is not leaning
on anything.
There is water leaking from the bottom
of the product.
• Water drain hose is clogged or twisted.
>>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the
pump filter.
Product stopped shortly after the pro-
gramme started.
• Machine has stopped temporarily due to
low voltage. >>> Product will resume run-
ning when the voltage restores to the
normal level.
Product directly drains the water it
takes in.
• Draining hose is not at adequate height.
>>> Connect the water draining hose as
described in the user manual.
No water can be seen in the product
during washing.
• Water is inside the invisible part of the
product. >>> This is not a failure.
Loading door cannot be opened.
• Loading door lock is activated because of
the water level in the product. >>> Drain
the water by running the Pump or Spin
programme.
• Product is heating up the water or it is at
the spinning cycle. >>> Wait until the pro-
gramme completes.
EN / 33
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