Controls Troubleshooting - Greenheck AMPLIFY DS Installation, Operation And Maintenance Manual

Controls Troubleshooting

Problem: Keypad or Standard Touchscreen control will not turn on.
1 Is the 24V wire (white-brown) connected on VFD circuit
board of fan 1 (directly connected to control via shielded
CAT-5e cable)?
2 Is supply power turned on at all circuit breakers and fan
disconnects?
3 Were fans and controls installed using only the provided
networking components (green shielded CAT-5e cables,
black shielded 3-way RJ45 splitters) or components that
comply with specifications on page 34?
4 Are 3-way RJ45 splitters installed with the single-port side
connected to black cable inside fan downtube?
5 Have all CAT-5e cable connections been unplugged and
reconnected to ensure that cables are fully seated (will
hear a "click" when fully seated)?
6 Does the screen on the control light up?
Everything is working properly.
Problem: Advanced Touchscreen control will not turn on.
1 Is the power adapter cable wired into the control panel?
2 Is the power adapter connected to a 115V electrical outlet?
3 Is supply power turned on at the circuit breaker for 115V
electrical outlet?
4 Is the shielded RJ12 cable wired into the control panel?
5 Is the shielded RJ12 cable connected to the touchscreen
interface?
6 Has the shielded RJ12 cable been unplugged and
reconnected to the touchscreen interface to ensure that it
is fully seated (will hear a "click" when fully seated)?
7 Does the screen on the touchscreen interface light up?
Everything is working properly.
42 Overhead Ceiling Fans
Yes No No supply power to control. Controls are powered by
VFD on fan 1 (directly connected to control via shielded
 
CAT-5e cable). Connect the 24V wire (white-brown) to the
VFD circuit board of fan 1. Refer to instructions on pages
36-37.
Yes No No supply power to fans. Turn circuit breakers and
disconnects to "on" position.
 
Yes No Networking components may be defective, incorrectly
wired, or do not meet required specifications. Replace
 
with provided components or components that comply
with specifications on page 34.
Yes No Incorrect splitter orientation. Unplug splitter and
reconnect in the proper orientation.
 
Yes No Loose or misaligned CAT-5e cable connection. Unplug
and reconnect all CAT-5e cable connections.
 
Yes No Contact factory.
 
Yes No No supply power to control panel. Wire the power
adapter cable into the control panel as shown in the wiring
 
diagram in the control manual.
Yes No No supply power to control panel. Connect the power
adapter to a 115V electrical outlet.
 
Yes No No supply power to control panel. Turn circuit breaker to
"on" position.
 
No supply power or communications to touchscreen
Yes No
interface. Wire the shielded RJ12 cable into the control
 
panel as shown in the wiring diagram in the control manual.
No supply power or communications to touchscreen
Yes No
interface. Connect the shielded RJ12 cable to the open
 
port on the back of the touchscreen interface.
Loose or misaligned RJ12 cable connection. Unplug
Yes No
and reconnect shielded RJ12 cable to the open port on the
 
back of the touchscreen interface.
Yes No Contact factory.
 
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