IBM ThinkPad R30 Service And Troubleshooting Manual page 56

Getting help and service
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
Telephone numbers
Before you call, use Access ThinkPad to find information about your
computer. Access ThinkPad includes a comprehensive, on-board help and
information center for your computer and includes information such as
installing additional memory. It travels with you, eliminating the need to
carry reference manuals. Press the ThinkPad button to open Access ThinkPad.
Note: Telephone numbers are subject to change without notice. For the latest
Country or region
Argentina
Australia
Austria
Bolivia
Belgium
Brazil
Canada
Chile
China
China (Hong Kong S.A.R.)
44
®
ThinkPad R30 Series Service and Troubleshooting Guide
list of IBM HelpCenter telephone numbers and hours of operation, visit
the Support Web site at
www.ibm.com/pc/support.
Language
Spanish
English
German
Spanish
Dutch
French
Portuguese
English/ French
Spanish
Mandarin
Cantonese/ English/
Putonghua
Telephone Number
0800–666–0011
1300-130-426
01-24592-5901
0800–0189
02-210–9820
02-210–9800
55-11–3889–8986
1-800-565-3344
416-383-3344
800-224-488
800-810-1818
2825-7799