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Guarantee of Quality
Mira Showers guarantee your product against any defect in materials
or workmanship for the period shown in the Guarantee Registration
Document included with your shower.
Alternatively, to confirm the applicable guarantee period please
contact Customer Services.
To validate the guarantee, please return your completed registration
card.
Within the guarantee period we will resolve defects, free of charge, by
repairing or replacing parts or modules as we may choose.
To be free of charge, service work must only be undertaken by Mira
Showers or our approved agents in Northern Ireland and Republic of
Ireland.
Service under this guarantee does not affect the expiry date. The
guarantee on any exchanged parts or product ends when the normal
product guarantee period expires.
Not covered by this guarantee:
Damage or defects arising from incorrect installation, improper use or
lack of maintenance, including build-up of limescale.
Damage or defects if the product is taken apart, repaired or modified
by any person not authorised by Mira Showers or our approved
agents.
This guarantee is in addition to your statutory and other legal rights.
Before using your shower
Please take the time to read and understand the
operating and safety instructions detailed in this manual.
What to do if something goes wrong
If when you first use your shower it doesn't function correctly, first
contact your installer to check that installation and commissioning are
satisfactory and in accordance with the instructions in this manual.
We are on-hand to offer you or your installer any advice you may
need.
Should this not resolve the difficulty, simply contact our Customer
Services who will give every assistance, and if necessary arrange for
our service engineer to visit.
If later the performance of your shower declines, consult this manual
to see whether simple home maintenance is required. Please call our
Customer Services to talk the difficulty through, request service under
guarantee if applicable, or take advantage of our comprehensive After-
Sales service.
As part of our quality and training programme calls may be recorded
or monitored.
Our Customer Services Team is comprehensively trained to provide
every assistance you may need: help and advice, spare parts or a
service visit.
Mira Showers
Kohler Mira Ltd
Cromwell Road,
Cheltenham GL52 5EP.
P4524
Customer Service
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to
alter product specifications without
notice.
24
Spare Parts
We maintain an extensive stock of spares, and aim to have functional
parts available for ten years from the date of final manufacture of the
product.
Spares can be purchased from approved stockists or merchants
(locations on request) or direct from Customer Services.
Spares direct will normally be despatched within two working days.
Payment can be made by Visa or Mastercard at the time of ordering.
Should payment by cheque be preferred a pro-forma invoice will be
sent.
Note! In the interests of safety, spares requiring exposure to mains
voltages can only be sent to competent persons.
Service
Our Service Force is available to provide a quality service at a
reasonable cost. You will have the assurance of a Mira trained
engineer/agent, genuine Mira spares – and a 12 month guarantee on
the repair.
Payment should be made directly to the Service
Engineer/Agent, using Visa, Mastercard or a cheque
supported by a banker's card.
To contact us
England, Scotland & Wales
Mira Showers Customer Services
Telephone: 0870 241 0888
8:30 am to 5:00 pm Working days (4:30 pm Friday)
8:30 am to 12.30 pm Saturday
E-mail:
technical@mirashowers.com
Fax:
01242 282595
By Post:
Cromwell Road
Cheltenham
Gloucester GL52 5EP
Northern Ireland
Wm H Leech & Son Ltd
Telephone: 028 9044 9257 – Mon to Fri 9 am-5pm
Fax:
028 9044 9234 – 24 hours
Post:
Maryland Industrial Estate
Ballygowan Road
Moneyreagh, Co Down
BT23 6BL
Republic of Ireland
Modern Plant Ltd
Telephone: 01 4591344 – Mon to Fri 9am to 5pm
Fax:
Dublin 01 4592329 – 24 hours
Post:
Otter House
Naas Road
Clondalkin
Dublin 22
© Kohler Mira Limited,February 2005
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