Solving Problems; Cannot Read The Authentication Card; Read Confirmation; Cannot Open Web Config - Epson SC-P8500D Series Hardware Setup Manual

Hardware Setup Guide

Solving Problems

Cannot read the authentication card

Check the following.
❏ Check if the authentication device is connected to the printer correctly.
❏ Check that the authentication device and the authentication card are certified.
Contact your dealer for information on supported authentication devices and cards.

Read confirmation

You can check that authentication cards can be read in Web Config.
1. On a computer, open your web browser, and then open the printer's Web Config by entering "http://<epson-
device-IP>".
2. Navigate to Device Management tab, and then select Card Reader.
3. Hold the authentication card over the authentication device.
4. Click Check.
The results of the connection test are displayed.

Cannot open Web Config

Check the following.
❏ IP address of the printer
Check that the IP address entered for the printer is correct. You can check the IP address from the control panel,
by running a network diagnosis, and from the status sheet. See the manual supplied with the printer for more
details.
❏ Printer network connection status
Perform a network diagnosis to check that the printer is connected to the network. See the manual supplied
with the printer for more details.

Cannot activate the Epson Open Platform

Check the following.
❏ Make sure you entered the correct product key in the Web Config. The product key is paired with the serial
number. Access the content download site and acquire the product key if you do not know how to pair the
product key. The same product key is issued to one serial number.
https://openplatform.epson.biz/license-op/inputInformation.html
Solving Problems
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