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How do I get service?
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0-30 days after purchase: Any accessory furnished by Navien Inc., installed and determined to be defective for up to 30
days must be returned to the wholesaler where purchased. Wholesaler shall handle the return through Sales Orders at
orders@navien.com. A sales return authorization (SRA), purchase order copy and proper documentation will be required
in order to receive a refund. Only approved credit will be issued.
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31-365 days after purchase: Accessories installed for 31 days up to one year will require a Returned Goods Authorization
(RGA) obtained by Navien's technical support team at 800-519-8794, option 2. An RGA number will be issued for
shipping a replacement part or wholesaler pick up. Proof of purchase may be required based on product part value.
Limitations
Our obligation under this warranty is limited to providing a replacement or repairing at our option regarding the media
cartridge. Parts that have been proven to be defective within the warranty period specified above will have replacement parts
will be delivered to the owner of the PeakFlow scale prevention system. Labor costs are not included in the warranty.
Our warranty must satisfy the conditions under which the consumer provides media replacement within two years. Media is
limited to products provided by Navien, Inc. This warranty does not include media damage due to chlorine or other oxidizing
agents, contamination caused by local water quality conditions, or other conditions when used outside the limits indicated in
the specifications and specifications.
NAVIEN, INC. MAKES NO OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED. NAVIEN, INC. HEREBY SPECIFICALLY
DENIES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR PARTICULAR PURPOSE.
THE REMEDIES DESCRIBED IN THIS WARRANTY ARE THE ONLY AND EXCLUSIVE REMEDIES FOR VIOLATION OF
THE WARRANTY. NAVIEN, INC. IS NOT RESPONSIBLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, FREIGHT, HANDLING, LOSS OF PROFITS, EXPENSES, OR THE COST OF REPAIRING
OR REPLACING OTHER PROPERTY THAT IS DAMAGED IF THIS PRODUCT DOES NOT WORK CORRECTLY, OTHER
COSTS RESULTING FROM LABOR CHARGES, DELAYS, VANDALISM, NEGLIGENCE, FOULING CAUSED BY FOREIGN
MATERIAL, DAMAGE FROM ADVERSE WATER CONDITIONS, CHEMICALS, OR ANY OTHER CIRCUMSTANCES OVER
WHICH NAVIEN, INC. HAS NO CONTROL. THIS WARRANTY SHALL BE INVALIDATED BY ANY ABUSE, MISUSE,
MISAPPLICATION, OR IMPROPER INSTALLATION OF THE PRODUCT.
This warranty gives you specific legal rights, and each state has different rights. To determine your rights, you must refer
to your applicable state laws. All implied warranties are limited to the specified warranty period of the express warranties
provided herein.
Some states do not allow restrictions on implied warranties or the exclusion or limitation of ancillary warranties or
consequential damages. Those restrictions in this warranty may not apply to you.
CALIFORNIA PROPOSITION 65 WARNING
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other
reproductive harm. For more information: www.P65Warnings.ca.gov
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December 2021
Navien Inc., 20 Goodyear, Irvine, CA 92618 800-519-8794 Navieninc.com
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PeakFlow
Installation Instructions
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©2021 Navien Inc.
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