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Update and reset
Factory reset
Do a factory reset to change your phone back to its original state before the first time
you turned it on.
If you're passing your phone on to someone else or your phone has a persistent
problem that cannot be solved, you can perform a factory reset (also called a hard
reset). Factory reset is not a step to be taken lightly. It'll permanently delete all your
data and customized settings, and will remove any apps you've downloaded and
installed. Be sure to back up any data and files you want to keep before you do a
factory reset.
Performing a factory reset via settings
The most convenient way to do a factory reset is via the settings.
1. On the Start screen, tap
2. Tap Settings > about.
3. Tap reset your phone, and then tap yes.
Performing a factory reset using phone buttons
If you can't turn your phone on or access settings, you can still perform a factory reset
by using the phone's buttons.
1. Turn the power off.
2. Press and hold the VOLUME UP and VOLUME DOWN buttons, and then press
and hold the POWER button. Release these buttons when your phone turns on
and displays a text screen.
3. Keep pressing the VOLUME DOWN button until the Factory reset option is
highlighted, and then press the POWER button.
4. Follow the instructions onscreen to proceed with the factory reset.
.
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