HP Vectra VEi7 User Manual page 19

The Keyboard Doesn't Work...
Have you checked that...
The keyboard cable is correctly connected.
The keyboard is clean and no keys are stuck down.
The keyboard itself is not defective.
If the PC starts but you still have a problem...
The Mouse Doesn't Work...
Have you checked that...
The mouse cable is correctly connected.
You are using the correct driver. If you are using HP's enhanced mouse, ensure that the
correct driver is installed. This driver is delivered with the HP enhanced mouse accessory.
The mouse is clean.
The mouse itself is not defective.
If the PC starts but you still have a problem...
The Power-On Self Test Displays an Error
Have you checked...
Your Setup program settings.
1. For more information on the Setup program, refer to the Troubleshooting and Upgrade Guide, available on the HP Web at
www.hp.com/go/vectrasupport
How
Plug the cable into the correct connector on the back of the PC.
Check all keys are at the same height, and none are stuck.
Either replace the keyboard by a known working unit or try the keyboard with
another PC.
Run DiagTools. See page 16.
How
1 Turn on or restart your PC.
When the message Press F2 to enter Setup appears, press the F2 key.
2
.
2 Basic Problem Solving
If Your PC Has a Hardware Problem
How
1 Switch off the PC.
2 Plug the cable into the correct connector on the back of the
PC.
Download the latest drivers from HP's Web at:
www.hp.com/go/vectrasupport
Clean the mouse ball as shown below.
Replace the mouse by a known working unit or try the mouse
with another PC.
Run DiagTools. See page 16.
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