Troubleshooting - Napoleon PRESTIGE PRO Series Owner's Manual

Troubleshooting

Lighting Problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.
Possible causes
JETFIRE TM outlet is dirty or clogged
Dirty or corroded cross light brackets.
Dead battery, or installed incorrectly.
Loose electrode wire or switch terminal wires.
Lifting flames on burner.
Noises and Flare-ups
• Humming regulator.
• Excessive flare-ups and uneven heat.
Possible causes
Normal humming noise on hot days.
The cylinder valve was opened too quickly.
Sear plates installed incorrectly.
Improper heating.
Excessive grease and ash build on sear plates and in drip
pan.
Illumination Problems
• Oven Halogen Bulbs not working.
• Control Panel lights not working.
Possible causes
Unit is not connected to power
Blown fuse
Faulty transformer
Terminal on switch or circuit board are corroded or loose
Halogen bulbs blown (oven lights only)
®
Napoleon.com | Prestige Pro
Series
Solution
Clean JETFIRE TM outlet with a soft bristle brush.
Clean or replace as required.
Replace with premium heavy- duty battery.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Close air shutter according to "Maintenance Instructions"-
Combustion Air Adjustment section in this Owner's Manual.
IMPORTANT! This must be done by a qualified gas installer.
Solution
This isn't a defect. It's caused by internal vibrations in the
regulator and doesn't affect the performance or safety of the grill.
Humming regulators WILL NOT be replaced.
Open cylinder valve slowly
Ensure sear plates are installed with holes towards the front, and
the slots on the bottom. See Assembly Instructions Guide.
Preheat grill with all main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Solution
Plug power cord (from working GFI protected outlet) into
electrical box on the back of the grill. Plug transformer cord into
power box.
Replace fuse located on outlet line of transformer.
Check transformer output – should be 12VAC. Replace if
required.
Clean connections and ensure connectors are pushed together
firmly. Access to circuit board is under electrical cover on left
side of cabinet.
Replace bulbs as per the instructions in the "Maintenance
Instructions"- Replacing Oven Halogen Bulbs section of this Owner's
Manual
21
Troubleshooting |