Epson Expression Premium XP-7100 Series User Manual page 7

User's Guide
Application for Printing Text or Images on a
Disc (Epson Print CD). . . . . . . . . . . . . . . . . . . . . 200
Application for Printing Web Pages (E-Web Print) 201
Application for Scanning and Transferring
Images (Easy Photo Scan). . . . . . . . . . . . . . . . . . . 201
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Installing Applications. . . . . . . . . . . . . . . . . . . . . 202
Updating Applications and Firmware. . . . . . . . . . 203
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .203
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 204
Uninstalling Applications - Windows. . . . . . . . .204
Uninstalling Applications - Mac OS. . . . . . . . . .205
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .206
Checking Messages on the LCD Screen. . . . . . . 206
Checking the Printer Status - Windows. . . . . . . 208
Checking the Printer Status - Mac OS. . . . . . . . 209
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 209
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Removing Jammed Paper from the Rear Cover. 212
Removing Jammed Paper from the Paper
Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Removing Jammed Paper from the ADF. . . . . . 214
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 216
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 217
Several Sheets of Paper are Fed at a Time. . . . . . 217
Paper is Ejected from the Rear Paper Feed
Slot Without Being Printed. . . . . . . . . . . . . . . . 218
CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .218
Original Does Not Feed in the ADF. . . . . . . . . .218
Power and Control Panel Problems. . . . . . . . . . . . 218
Power Does Not Turn On. . . . . . . . . . . . . . . . . 218
Lights Came On and then Went Out. . . . . . . . . 219
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 219
Power Turns Off Automatically. . . . . . . . . . . . . 219
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 219
Cannot Pinch in or Pinch out. . . . . . . . . . . . . . 219
The Auto Power On Features does not Work. . . 219
Cannot Print from a Computer. . . . . . . . . . . . . . . 220
Checking the Connection (USB). . . . . . . . . . . . 220
Checking the Connection (Network). . . . . . . . .220
Checking the Software and Data. . . . . . . . . . . . 221
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .223
Contents
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . 224
When You Cannot Make Network Settings. . . . . . 224
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 224
Checking the SSID Connected to the Printer. . . 226
Checking the SSID for the Computer. . . . . . . . .227
Cannot Print from an iPhone or iPad. . . . . . . . . . 228
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 228
Printout is Scuffed or Color is Missing. . . . . . . .228
Banding or Unexpected Colors Appear. . . . . . . 228
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .229
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .229
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .230
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 231
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 232
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Colors Differ from What You See on the
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Cannot Print Without Margins. . . . . . . . . . . . . 233
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .233
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 234
Multiple Originals are Copied onto a Single
Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Printing Position of Photo Stickers is Incorrect. 234
The Printing or Copying Position on a
CD/DVD is Incorrect. . . . . . . . . . . . . . . . . . . . 235
Printed Characters Are Incorrect or Garbled. . . 235
The Printed Image Is Inverted. . . . . . . . . . . . . . 235
Mosaic-Like Patterns in the Prints. . . . . . . . . . .236
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .236
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 236
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 236
The Printout Problem Could Not be Cleared. . . 236
Other Printing Problems. . . . . . . . . . . . . . . . . . . 237
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 237
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .238
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 238
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 238
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