Canon S520 Quick Start Manual page 42

Troubleshooting
Problem Problem Problem Problem
Printed
output is
faded or
unclear
Meaningless
characters
printed
38
Possible Cause Possible Cause Possible Cause Possible Cause
Improper paper Ensure that the paper weight is no less that 17 lb. and no more than
weight used 28 lb.
Paper thickness Set the paper thickness lever to the right to widen the gap between
lever incorrectly the printhead and the paper.
set
Media not loaded Check that your media is placed in the printer facing in the correct
print-side up direction. See "Loading Plain Paper and Other Canon Media" on page 4.
Printhead Verify that the printhead is working properly. See "Printing a Nozzle
nozzles clogged Check Pattern" on page 20 and "Cleaning the Printhead" on page 22.
or damaged
Ink tanks are not Check the ink tanks, and reseat them if necessary. See "Replacing Ink
seated properly Tanks" on page 20.
Printhead needs Perform printhead alignment. See "Aligning the Printhead" on
to be aligned page 23.
Corrupted print 1. Turn the printer off to clear the printer buffer.
instructions are
2. Press the RESUME/CANCEL
stored in the
Print Job" on page 7.
printer buffer
3. Turn the printer on again.
Printer/computer Check the cable connections between the printer and the computer to
not securely verify that they are securely connected.
connected
Previous print job If a previous print job was paused before it was printed, turn the
paused before it printer off, then back on again, or
was finished
Incorrect printer Check that the S520 is the selected default printer. See "Selecting the
driver selected S520 Printer for Use" on page 2.
Bad (corrupted) Create the document again and print it. If it prints successfully, the
file original file was corrupted.
Try This Try This Try This Try This
RESUME/CANCEL button on the printer. See "Canceling a
RESUME/CANCEL RESUME/CANCEL
Windows Windows Windows Windows
1. Click Start Start Start, Settings Start Settings Settings, Printers Settings Printers. Printers Printers
For Windows XP, click Start Start, then Control Panel Start Start
Printers and Other Hardware, then Printers and Faxes Printers and Other Hardware Printers and Other Hardware Printers and Other Hardware
2. Double-click Canon S520 Canon S520 and cancel any unfinished print
Canon S520 Canon S520
jobs.
Mac OS Mac OS
Mac OS Mac OS
On your keyboard, press the Command key (
period key (. . . . ) at the same time. The print job will be canceled
and the paper ejected.
Control Panel, then Control Panel Control Panel
Printers and Faxes. Printers and Faxes Printers and Faxes
) and the