Canon S520 Quick Start Manual page 39

Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause
Cannot Computer cannot
install the detect a printer
printer driver port
(continued)
CD-ROM drive not
working properly
Troubleshooting Printer Hardware Troubleshooting Printer Hardware
Troubleshooting Printer Hardware Troubleshooting Printer Hardware
Problem Problem Possible Cause Possible Cause
Problem Problem Possible Cause Possible Cause
Paper jams Media jammed
in the printer during paper
feed
Verify that the correct cable (USB or parallel) is connected to both your
printer and your computer, and that the connection is secure.
Verify that the printer is turned on and the POWER lamp is a steady
(non-flashing) green.
If this does not handle the problem, exit the installation procedure,
turn off the printer, restart the computer and reinstall the software
again. The installer will prompt you when to turn the printer back on.
Also see the S520 User's Guide on the Setup Software & User's Guide
CD-ROM for more information.
Windows Windows Windows Windows
Use Windows Explorer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer
CD-ROM CD-ROM. CD-ROM CD-ROM
For Windows XP, click Start
Printers and Other Hardware Printers and Other Hardware Printers and Other Hardware, then Printers and Faxes Printers and Other Hardware
2. If the files do not appear, refer to your Windows
documentation for more information.
Mac OS Mac OS
Mac OS Mac OS
Open the Apple System Profiler Apple System Profiler Apple System Profiler Apple System Profiler, click Devices and Volumes
then open the CD-ROM.
1. Gently pull the jammed paper out of the paper output tray or the
paper rest, whichever is easier.
If the paper tears and some is left in the printer, turn the printer
off, open the front cover and remove the pieces. If you cannot
reach or remove the torn paper, do not attempt to disassemble the
printer yourself. Contact the Customer Care Center.
2. Reload paper into the paper rest, then press RESUME/CANCEL
the printer.
You will need to reprint the page that jammed.
If you turn the printer off, your print job data will be lost. Print the job
again.
Use a standard paper size whenever possible to prevent jams.
Troubleshooting
Try This Try This Try This Try This
My Computer, then
My Computer My Computer
Start Start, then Control Panel Start Control Panel Control Panel Control Panel, then
Printers and Faxes Printers and Faxes Printers and Faxes.
Devices and Volumes, Devices and Volumes Devices and Volumes
Try This Try This
Try This Try This
RESUME/CANCEL RESUME/CANCEL on RESUME/CANCEL
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