Getting Help From Canon - Canon i80 Series Quick Start Manual

Getting Help from Canon

Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Model Number (located on the front of the printer):
Printer Driver CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence
Internet
1.
— www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive
troubleshooting environment, the place to start is our helpful tech support web site.
In addition, the latest driver downloads, answers to frequently asked questions,
product information, and "where to buy" instructions are found here.
Email Tech Support
2.
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries
within 24 hours.
90-Day Toll-Free Tech Support**
3.
This option provides live telephone technical support, free of service charges, Monday-
Saturday (excluding holidays), for a period of 90 consecutive days from your first call.
You can start your 90-day Toll-Free Technical Support period at any time during your
product's warranty period. After that 90-day period, you can continue to call via the toll
number for technical support (see #4, below) during the balance of your warranty period,
or you can extend your service and support coverage (both toll-free tech support and
repair) by purchasing a cost-attractive Canon CarePAK extended service plan. For more
information, please visit our Web site at www.canontechsupport.com.
Live Tech Support**
4.
This service is available to you throughout your product's warranty period, and provides
live telephone technical support, free of service charges, Monday-Saturday (excluding
holidays). Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
Extended Service and Support
5.
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage
at a very attractive price. CarePAK offers toll-free Canon technical support and includes
Canon's superb InstantExchange product replacement program. For further information
about extending your Canon service and support, call (1-800-385-2155), or visit our
Web site at www.canonesp.com. CarePAK must be purchased during your product's
warranty period.
* Support program specifics are subject to change without notice.
** Refer to the individual product information for details.
— www.canontechsupport.com
— (1-800-828-4040)
— (1-757-413-2848)
— www.canonesp.com
*