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Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in flight mode.
The caller's name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your
operator.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume
Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an ALCATEL
ONETOUCH accessory.
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your
file.
•
Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
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