Sunbeam EMM2900 User Manual page 29

Troubleshooting guide
Problem
Espresso tastes
burnt
Coffee is too
cold
No steam from
the steam wand
Not enough
froth when
texturing
Pump makes an
unusual noise
Possible cause
Type of coffee being used.
Milk may not be heated enough. Ensure that milk is heated properly
The STEAM button light is not
illuminated.
Steam wand tip is blocked.
No water in the tank.
Milk may not be fresh.
Milk temperature is too warm.
Type of jug being used.
Milk has been boiled.
The milk is making bubbles
rather than microfoam.
Milk is not taking in enough air.
No water in water tank.
Water tank not correctly
positioned.
Red plug from the packaging
may still be inserted.
What to do
Try different brands of coffee.
during texturing, but be sure not to heat
too much and boil the milk.
See Tips for milk texturing section, pages
18-19.
Allow the thermoblock to heat up before
steaming.
See Care and cleaning, pages 25-26.
Fill water tank with water. Run hot water
through the steam wand to ensure water
flows.
Ensure the milk being used is fresh.
Ensure you start texturing with milk that
is around 4°C.
For best texturing results use a chilled
stainless steel milk jug.
Start again with fresh, chilled milk.
Heat till the jug can only be held for
approximately 3 seconds, 60-65°C.
Ensure the steam wand tip is positioned
correctly. It should be just below the
surface of the milk. Tap the jug on the
benchtop when finished to release
larger trapped air bubbles.
Keep the steam wand tip just under
the surface of the milk. This will help
to introduce air to the milk to create
microfoam.
Fill the water tank.
Place the water tank firmly into the back
of the unit.
Remove the red plug found at the base
of the water tank.
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