Solving Internet Access Problems - HP Compaq dc5750 MT Troubleshooting Manual

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Table 2-18 Solving Internet Access Problems
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due
to bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember
some specific information that the Web server can later
retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.
Internet takes too long to download Web sites.
Cause
Modem is not set up properly.
44 Chapter 2 Troubleshooting Without Diagnostics
Solution
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the Web browser is installed and set up to work with
your ISP.
Plug in cable/DSL modem. You should see a "power" LED light
on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and
the computers's RJ-45 connector. (If the connection is good,
the "PC" LED light on the front of the cable/DSL modem will be
on.)
Contact your ISP for the correct IP address.
Windows XP
1. Select Start > Control Panel.
2. Double-click Internet Options.
3. On the General tab, click the Delete Cookies button.
Windows 2000
1. Select Start > Settings > Control Panel.
2. Double-click Internet Options.
3. On the General tab, click the Delete Cookies button.
Solution
Log on to your ISP and launch the desired program.
Solution
Verify that the correct modem speed and COM port are
selected.
ENWW