Solving Hard Drive Problems - HP Compaq dc5750 MT Troubleshooting Manual

Solving Hard Drive Problems

Table 2-4 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Disk transaction problem.
Cause
Either the directory structure is bad or there is a problem with
a file.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Drive responds slowly immediately after power-up.
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive.
The system is trying to start from the hard drive but the hard
drive may have been damaged.
18 Chapter 2 Troubleshooting Without Diagnostics
Solution
1. In Windows XP, right-click Start, click Explore, and
select a drive. Select File > Properties > Tools. Under
Error-checking, click Check Now.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Solution
In Windows XP, right-click Start, click Explore, and select a
drive. Select File > Properties > Tools. Under Error-
checking, click Check Now.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems section. If the system still does not
recognize the new device, check to see if the device is listed
within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a
hardware problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On
Options.
Run the Computer Setup utility and ensure the device's SATA
port is enabled in Storage > Storage Options.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
1. Insert a bootable diskette into the diskette drive and
restart the computer.
2. Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
Solving Hardware
ENWW