Solving Diskonkey Problems; Solving Internet Access Problems - HP Compaq d330 DT Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving DiskOnKey Problems

Solving DiskOnKey Problems
Problem
DiskOnKey is not seen as a
drive letter in Windows XP.
The computer boots to DOS
after making a bootable
DiskOnKey.

Solving Internet Access Problems

Solving Internet Access Problems
Problem
Unable to connect to the
Internet.
2–36
If you encounter DiskOnKey problems, common causes and solutions
are listed in the following table.
Cause
The drive letter after the
last physical drive is not
available.
DiskOnKey is bootable.
If you encounter Internet access problems, consult your Internet
Service Provider (ISP) or refer to the common causes and solutions
listed in the following table.
Cause
Internet Service Provider
(ISP) account is not set
up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
www.hp.com
Solution
Change the default drive letter for
the DiskOnKey in Windows XP.
Install the DiskOnKey after the
operating system boots.
Solution
Verify Internet settings or contact
your ISP for assistance.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Verify that the Web browser is
installed and set up to work with
your ISP.
Plug in cable/DSL modem. You
should see a "power" LED light on
the front of the cable/DSL modem.
Troubleshooting Guide