HP Compaq d330 DT Troubleshooting Manual page 51

Solving CD-ROM and DVD Problems (Continued)
Problem
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
(continued)
Recording audio CDs is
difficult or impossible.
Troubleshooting Guide
Cause
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Wrong or poor quality
media type.
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Troubleshooting Without Diagnostics
Solution
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Clean CD or DVD with a CD
cleaning kit, available from most
computer stores.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the CD or DVD
driver.
1. Try using a slower speed when
recording.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
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