Smart Card Troubleshooting Help Zone; If You Disconnect The Smart Card Reader; If The Pc Freezes After You Restart It; If The Smart Card's Password Is Not Up To Date - HP Brio BA200 User Manual

NOTE
Windows NT 4.0
Windows 2000
Windows NT 4.0
Windows 2000
5 Troubleshooting

Smart Card Troubleshooting Help Zone

Smart Card Troubleshooting Help Zone
If you are experiencing any problems with a PC running Windows NT4.0
or Windows 2000, do not log off or remove your smart card until the
problem has been resolved.

If You Disconnect the Smart Card Reader

If you disconnect the smart card reader from the PC, you can still log
on manually using the keyboard (Windows NT4.0 or Windows 2000
only), provided this option is set in the Smart Card Security Manager
(refer to page 49 for information about the manual logon option).
However, during startup, there will be a wait period while the PC
attempts to communicate with the reader. This is five minutes by
default although it can be reconfigured.

If the PC Freezes After You Restart It

If the PC freezes (blocks) during startup, first ensure that the
networking is working correctly (for example, ensure there are no
duplicate IP addresses) before going on to smart card troubleshooting.

If the Smart Card's Password is Not Up To Date

If, for whatever reason, the password on the PC is different from the
password on the smart card, you must re-synchronize the passwords.
To do this, click the
window.
70
Change Password
button in the smart card logon