Software Support - HP ProCurve 4204vl Quick Reference Manual

Hardware and Software Maintenance Services
The services below are available as HP Care Pack and
Contractual Services:
Hardware support
• 4-Hour Same Business Day
• 4-Hour 24x7 Same Day
• 6-Hour Call to Repair
• Next Business Day Onsite

Software support

• 2 4x7 or 9x5 Software Support
• Software product updates
Combination hardware/software support
• HP Support Plus
– HP Services engineers deliver onsite hardware support and
over-the-phone software support 13 hours per day, 5 days
per week.
• HP Support Plus 24
– HP Services engineers deliver onsite hardware support and
over-the-phone software support around the clock, 365
days per year.
Deployment & Implementation Services
HP Deployment Services help you get your HP ProCurve
Networking device up and running quickly by coordinating the
installation, configuration, and verification of the new device
with:
• H P ProCurve Installation Service
• H P ProCurve Installation and Startup Service
HP Mission Critical and Proactive Services
HP Services can improve availability and avoid costly downtime
by mitigating technology-related business risks while enhancing
operational efficiency and service delivery through service
management best practices and access to premium support.
HP Proactive 24
• This is an integrated hardware and software support solution
that combines efficient proactive problem prevention with
responsive technical assistance whenever you need it.
HP Critical Service
• Access to proactive onsite expertise from HP-certified high-
availability experts
• Priority-reactive assistance from the HP worldwide network of
mission-critical response centers
• R emote support tools to monitor your environment for
potential problems
• Evaluation of your infrastructure and processes, as well as
assistance in implementing recommendations to achieve
availability requirements
Channel Partner Delivered Services
HP ProCurve channel resellers meet the most challenging
customer networking solutions needs by designing and
supporting complex networking and application environments.
• HP ProCurve Master channel resellers provide the highest
level of technical expertise and networking certification and
have the infrastructure to deliver 24x7 post-sales services,
offer a complete and robust portfolio of networking services
and solutions, and provide hardware repair or replacement in
less than one business day.
• HP ProCurve Expert channel resellers deliver solutions and
services on a project basis, can provide next-business-day
replacement, and offer a complete and robust portfolio of
networking services and solutions, including post-sales
support.
• HP ProCurve Professional channel resellers provide the
logistics and financial services that make it easy for
customers to purchase HP ProCurve products.
For more information about channel partner delivered services
please visit:
www.procurve.com/services.
To find out more about the HP ProCurve Services available in
your country, please visit the Web:
• HP ProCurve services overview: www.procurve.com/services
• About HP Services: www.hp.com/hps/about
• HP Care Pack Services: www.hp.com/hps/carepack
• HP Care Pack Lookup Tool: www.hp.com/go/lookuptool
• HP Network Services: www.hp.com/go/networks
• HP Mission Critical and Proactive Services:
www.hp.com/services/missioncritical
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