Samsung MC12J8035CT/AA User Manual page 38

Troubleshooting
Problem
Heating including The oven may not work,
the Warm function too much food is being
does not work cooked, or improper
properly. cookware is being used.
Too much food is being
The thaw function
does not work. cooked.
The interior light The door has been left
is dim or does not open for a long time.
turn on.
The interior light is
covered by foreign matter.
A beeping sound If the Auto Cook function
occurs during is being used, this beeping
cooking. sound means it's time to
turn over the food during
thawing.
The oven is not The oven is installed on an
level. uneven surface.
There are sparks Metal containers are used
during cooking. during the oven/thawing
functions.
When power is The door is not properly
connected, the oven closed.
immediately starts
to work.
38 English
MC12J8035CT_AA_DE68-04367A-04_EN.indd 38
Cause Action
Put one cup of water in a
microwave-safe container and
run the microwave for 1-2
minutes to check whether the
water is heated. Reduce the
amount of food and start the
function again. Use a cooking
container with a flat bottom.
Reduce the amount of food
and start the function again.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the Cancel button.
Clean the inside of the oven
and check again.
After turning over the food,
press the Start button again to
restart operation.
Make sure the oven is installed
on flat, stable surface.
Do not use metal containers.
Close the door and check
again.
Problem Cause
There is electricity The power or power
coming from the socket is not properly
oven. grounded.
1. Water drips. There may be water or
2. Steam emits steam in some cases
through a door depending on the food.
crack. This is not an oven
3. Water remains malfunction.
in the oven.
The brightness Brightness changes
inside the oven depending on power
varies. output changes according
to function.
Cooking is finished, To ventilate the oven, the
but the cooling fan cooling fan continues to
is still running. run for about 3 minutes
after cooking is complete.
Turntable
While turning, the There is no roller ring,
turntable comes out or the roller ring is not
of place or stops properly in place.
turning.
The turn table drags The roller ring is not
while turning. properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table Food residue is stuck to
rattles while turning the bottom of the oven.
and is noisy.
Action
Make sure the power and
power socket are properly
grounded.
Let the oven cool and then
wipe with a dry dish towel.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
This is not an oven
malfunction.
Install the roller ring and then
try again.
Adjust the amount of food and
do not use containers that are
too large.
Remove any food residue stuck
to the bottom of the oven.
7/11/2018 11:09:58 AM