Troubleshooting; Checkpoints - Samsung MC12J8035CT/AA User Manual

Troubleshooting

If you encounter a problem using your microwave, first check the table below and
try the recommendations. If a problem persists, or if an information code keeps
appearing on the display, contact a local Samsung service center.

Checkpoints

Problem
General
The buttons cannot Foreign matter may
be pressed properly. be caught between the
buttons.
For touch models:
Moisture is on the exterior.
Child lock is activated.
The time is not The Eco (power-saving)
displayed. function is set.
The oven does not Power is not supplied.
work.
The door is open.
The door open safety
mechanisms are covered
in foreign matter.
The oven stops The user has opened the
while in operation. door to turn food over.
MC12J8035CT_AA_DE68-04367A-04_EN.indd 37
Cause Action
Remove the foreign matter and
try again.
Wipe the moisture from the
exterior.
Deactivate Child lock.
Turn off the Eco function.
Make sure power is supplied.
Close the door and try again.
Remove the foreign matter and
try again.
After turning over the food,
press the Start button again to
start operation.
Problem Cause
The power turns off The oven has been
during operation. cooking for an extended
period of time.
The cooling fan is not
working.
Trying to operate the oven
without food inside.
There is not sufficient
ventilation space for the
oven.
Several power plugs are
being used in the same
socket.
There is a popping Cooking sealed food or
sound during using a container with a
operation, and the lid may causes popping
oven doesn't work. sounds.
The oven exterior There is not sufficient
is too hot during ventilation space for the
operation. oven.
Objects are on top of the
oven.
The door cannot be Food residue is stuck
opened properly. between the door and
oven interior.
Action
After cooking for an extended
period of time, let the oven
cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust
outlets on the front and rear of
the oven for ventilation.
Keep the gaps specified in the
product installation guide.
Designate only one socket to
be used for the oven.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specified in the
product installation guide.
Remove all objects on the top
of the oven.
Clean the oven and then open
the door.
English 37
7/11/2018 11:09:58 AM