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Faults
The programme is taking
longer than usual.
The length of the pro-
gramme changes during
the wash/dry cycle.
Foam may come out of
the detergent drawer.
Repeated, intensive foam-
ing.
Odours, stain formation in
the appliance.
I am unable to connect to
my home network.
Home Connect is not
working.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
The Touch-Display indica-
tor lights do not work
while the appliance is run-
ning.
Cause/Remedy
Not a fault – the unbalanced load detection system is adjusting an imbal-
■
ance by repeatedly distributing the laundry.
Not a fault – the foam detection system is activated – a rinse cycle has
■
been switched on.
Not a fault – the programme sequence is optimised for the specific washing/
drying process. This may change the length of the programme shown on the
Touch-Display.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Too much detergent used?
Add less detergent in the next time you run a wash cycle with the same load.
Use commercially available low foam detergent and care product which are
suitable for machine.
Run the k Drum Clean 90°C programme without laundry.
Add washing powder or a detergent containing bleach.
To prevent foaming, only use half the amount of detergent recommend-
Note:
ed by the detergent manufacturer. Do not use detergents designed for woollens
or delicates.
Wi-Fi is switched off. To connect to your home network, switch on Wi-Fi.
■
† must appear on the display.
Wi-Fi is switched on but a connection to your home network cannot be
■
established. Check whether your home network is available or try to con-
nect to your home network again.
You can find solutions to problems with Home Connect at www.home-con-
■
nect.com.
The availability of the Home Connect functionality depends on the availabil-
■
ity of the Home Connect Services (e.g. provision of the app) in your country.
Home Connect Services are not available in every country – for further
information please check: www.home-connect.com.
Is the appliance aligned?
■
~ "Alignment" on page 19
Are the appliance's feet fixed? Secure the appliance's feet.
■
Have the transport locks been removed?
■
~ "Removing the transport locks" on page 14
Has there been a power failure?
■
Circuit breaker fuses blown? Reset/replace the fuses.
■
If the fault occurs repeatedly, call customer services.
■
Faults and what to do about them
en
59
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