Appendix A Troubleshooting; Solving Common Problems - HP 2011x User Manual

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended
solutions:
Problem
Power button LED is not on.
Power source LED is not on.
The power source LED is on
the rear of the monitor next to
the power plug connector.
Screen is blank.
Image appears blurred,
indistinct, or too dark.
Check Video Cable appears
on screen.
Input Signal Out of Range
appears on screen.
Picture is fuzzy and has
ghosting, shadowing
problem.
Unable to set the monitor to
the optimal resolution.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.
26

Appendix A Troubleshooting

Solution
Make sure that the Power button is on, and the power cord is connected to a grounded power
outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the
Bezel Power LED option is set to Off and, if so, set to On mode.
The monitor is not receiving power. Contact your authorized HP service provider to replace the
power adaptor.
Connect the power cord. Turn on the power.
Connect the video cable properly. See
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Press the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Connect the appropriate video cable (VGA, DVI, or HDMI) between the computer and
monitor. Be sure that the computer power is off while connecting the video cable.
NOTE: HDMI input is available for select models only.
Restart your computer and enter Safe Mode. Change your settings to a supported setting (see
the table in Preset Video Modes on page
take effect.
Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. HP recommends plugging
the monitor directly into the graphic card output connector on the back of your computer.
Make sure that the graphics card supports the optimal resolution.
Make sure that the latest supported driver is installed for the graphics card. For HP and
Compaq systems, you can download the latest graphics driver for your system from:
www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Check if your monitor and computer support HDCP. Refer to
Protection (HDCP) select models on page 12
Setting Up the Monitor on page 6
33). Restart your computer so that the new settings
High-Bandwidth Digital Content
or www.hp.com/support.
for more information.
ENWW