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HP EliteBook 8560p Notebook PC
HP ProBook 6560b Notebook PC
Maintenance and Service Guide

Summary of Contents

  • Page 1

    HP EliteBook 8560p Notebook PC HP ProBook 6560b Notebook PC Maintenance and Service Guide...

  • Page 2

    SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3

    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4

    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 9 Display ... 9 Top ... 12 TouchPad ... 12 Lights ... 13 Buttons and fingerprint reader ... 15 Keys ... 17 Front ... 19 Left ... 20 Rear ...

  • Page 6: Table Of Contents

    Grounding guidelines ... 55 Component replacement procedures ... 58 Service tag ... 58 Computer feet ... 59 Battery ... 60 Display assembly (panel, bezel, webcam, microphone) ... 61 SIM ... 65 Bottom door ... 66 Optical drive ... 67 Upgrade bay ... 69 Hard drive ...

  • Page 7: Table Of Contents

    Using System Diagnostics ... 127 6 Specifications ... 128 Computer specifications ... 128 39.6-cm (15.6-in), HD display specifications ... 129 39.6-cm (15.6-in), HD+ display specifications ... 130 Hard drive specifications ... 131 Blu-ray BD-R/RE + DVDSM DL Drive ... 132 DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ...

  • Page 8

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  • Page 9: Product Description

    Product Name Processors Chipset Graphics Description HP ProBook 6560p Notebook PC HP EliteBook 8560p Notebook PC Intel® Core™ i7 processor, Dual Core 2620M, 2.70-GHz (Turbo up to 3.40) processor 4-MB L3 cache, 4 threads Intel® Core i5 processors, Dual Core (not available with iAMT, Intel QM67 chipset) 2540M, 2.60-GHz (Turbo up to 3.30) processor 3-MB L3...

  • Page 10

    4096 (2048 × 2) ● 4096 (4096 × 1) ● 3072 (2048 + 1024) ● 2048 (2048 × 1) Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives Customer-accessible HP ProBook HP EliteBook 6560b 8560p Notebook PC Notebook PC √ √ √ √...

  • Page 11

    ● Blu-ray R/RE DVD +/-RW SuperMulti DL Drive Microphone Integrated dual-array microphone (webcam models only) Integrated mono (non-webcam models) Audio HP SRS Premium Sound HP Premier Sound Stereo speakers (2) Webcam Integrated webcam (720p HD) Modem 56K V.92 MDC data/fax modem Modem cable not included Supports “No Modem”...

  • Page 12

    Integrated personal area network (PAN) options by way of Bluetooth® module: Supports “no PAN” option Integrated Bluetooth 2.1 One ExpressCard/54 slot Integrated Media Card Reader with SD, MMC support Audio-in (stereo microphone) HP ProBook HP EliteBook 6560b 8560p Notebook PC Notebook PC √...

  • Page 13

    75-GHz (hot plug with auto-detect) 1394a Serial port 3-pin AC power Secondary battery connector Docking connector Docking HP Docking Station HP Advanced Docking Station Keyboard/pointing Keyboard with numeric keypad devices Dual point Spill-resistant design Full chiclet keyboard Touchpad includes: on/off button, supports 2-way scroll...

  • Page 14

    3-cell, 2.8-Ah (31-Wh) Li-ion battery Supports 9-cell, 73-Wh HP Ultra-Capacity Extended Life Battery Supports 9-cell, 100-Wh HP Extended Life Battery Supports 6-cell, 55-Wh HP Long Life Li-ion battery HP Fast Charge Technology Integrated fingerprint reader Integrated smart card reader Security cable slot Trusted platform module (TPM) V.1.2...

  • Page 15

    Windows 7 Home Premium 64 Windows 7 Home Premium 32 Windows 7 Starter 32 DRDVD Windows 7 DRDVD Windows 7 with WinDVD Web-only support: Windows XP Professional 64 HP ProBook HP EliteBook 6560b 8560p Notebook PC Notebook PC √ √...

  • Page 16

    Novell: SuSE Linux End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini-PCI components (WLAN, WWAN, SIM) Modem Keyboard Bluetooth module HP ProBook HP EliteBook 6560b 8560p Notebook PC Notebook PC √ √ √ √ √...

  • Page 17: External Component Identification, Display

    External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Internal display switch WLAN antennas (3)* — 8560p models WLAN antennas (2)* — 6560b models WWAN antennas (2)* (select models only) Description Turns off the display or initiates Sleep if the display is closed while the power is on.

  • Page 18

    Record sound. On: The webcam is in use. Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. When activated, the sensor automatically adjusts the display brightness based on the lighting conditions in your environment.

  • Page 19

    Environmental Notices that applies to your country or region. These notices are located in Help and Support. Description Record sound. On: The webcam is in use. Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. Display...

  • Page 20: Touchpad

    TouchPad Component Pointing stick (select models only) Left pointing stick button (select models only) TouchPad on/off button TouchPad Left TouchPad button Right pointing stick button (select models only) Right TouchPad button Chapter 2 External component identification Description Moves the pointer and selects or activates items on the screen.

  • Page 21: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Component TouchPad on/off light Caps lock light Power light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. On: Caps lock is on. ● On: The computer is on.

  • Page 22

    On: The computer is on. ● Off: The computer is off or in Hibernation. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP Quickweb software Help ● Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 23: Buttons And Fingerprint Reader

    Buttons and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Component TouchPad on/off button Description Turns the TouchPad on and off.

  • Page 24

    Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function.

  • Page 25: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Function keys Description Displays system information when pressed in combination with the key. Execute frequently used system functions when pressed in combination with the key.

  • Page 26

    Component Start key Menu key Integrated numeric keypad num lk Chapter 2 External component identification Description Executes frequently used system functions when pressed in combination with a function key, the key. Displays the Start menu. Displays the active program’s shortcut menu (same as right- click menu).

  • Page 27: Front

    Front NOTE: Refer to the illustration that most closely matches your computer. Component Display release latch Wireless light Power light Battery light Description Opens the computer. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

  • Page 28: Left

    ● Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Produce SRS Premium sound (select models only). NOTE: To use the SRS Premium sound software, select Start >...

  • Page 29

    Component Vents (2) eSATA/USB port External monitor port Smart Card reader slot (select models only) Component USB ports (2) Media Card Reader 1394 port Vents (2) eSATA/USB port Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 30: Rear

    Component External monitor port ExpressCard slot or Smart Card reader slot (depending on configuration) Rear NOTE: Refer to the illustration that most closely matches your computer. Component Chapter 2 External component identification RJ-11 (modem) jack Serial port Power connector DisplayPort Description Connects an external VGA monitor or projector.

  • Page 31: Right

    Right NOTE: Refer to the illustration that most closely matches your computer. Component Audio-out (headphone) jack Audio-in (microphone) jack SuperSpeed USB ports (2) USB ports (2) Optical drive Optical drive eject button RJ-45 (network) jack Security cable slot Description Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

  • Page 32: Bottom

    Bottom NOTE: Refer to the illustration that most closely matches your computer. Chapter 2 External component identification...

  • Page 33

    Produce sound. Contains a Bluetooth device. Hold an HP Mobile Broadband Module, the memory modules, and the hard drive. NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 34: Illustrated Parts Catalog, Service Tag

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 35: Computer Major Components

    Computer major components Computer major components...

  • Page 36

    Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see For use in HP ProBook 6560b models without a pointing stick For use in HP ProBook 6560b models with a pointing stick For use in HP EliteBook 8560p models...

  • Page 37

    For use in all countries and regions except for Russia and the People's Republic of China For use in Russia and the People's Republic of China For use in HP EliteBook 8560p models: ● Discrete graphics, QM67 For use in all countries and regions except for Russia and the People's Republic of...

  • Page 38

    USB 2.0 board for use only in 6560b models USB 3.0 board for use only in 8560p models (12) Base enclosure (includes rubber feet) For use with HP ProBook 6560b computer models For use with HP EliteBook 8560p computer models (13) Battery, Li-ion 9-cell (100 WHr, 3.0 Ah)

  • Page 39

    Item Description Intel Wi-Fi Link 6300, 802.11a/b/g/n for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel,...

  • Page 40

    Item Description Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...

  • Page 41

    Item Description Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...

  • Page 42

    Blu-ray ROM DVD±RW SuperMulti DL Drive with LightScribe DVD±RW and CD-RW SuperMulti DL Combo Drive with LightScribe DVD-ROM Drive Cable Kit (not illustrated; see information) For use in HP ProBook 6560b models For use in HP EliteBook 8560p models (20) Hard drive 750-GB, 7200-rpm...

  • Page 43: Display Components

    Display components Display components...

  • Page 44

    Item Description Display bezel For use with HP ProBook 6560b models with a webcam (bezel includes double-sided tape) For use with HP ProBook 6560b models without a webcam (bezel includes double-sided tape) For use with HP EliteBook 8560p models with a webcam...

  • Page 45: Plastics Kit

    Display enclosure For use in HP ProBook 6560b models Included in Display Panel Support Kit, for use in HP ProBook 6560b models For use in HP EliteBook 8560p models Included in Display Panel Support Kit, for use in HP ProBook 8560p models...

  • Page 46: Cable Kit

    Cable Kit Item Description Cable Kit: For use in HP ProBook 6560b models For use in HP EliteBook 8560p models WWAN antennas WLAN antennas Multiple-Input Multiple-Output (MIMO) antenna Power connector cable Bluetooth module cable RJ-11 jack cable Chapter 3 Illustrated parts catalog...

  • Page 47: Mass Storage Devices

    Mass storage devices Description Optical drive Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive DVD±RW and CD-RW SuperMulti DL Combo Drive with LightScribe DVD-ROM Drive Hard drive 750-GB, 7200-rpm 500-GB, 7200-rpm, for use in either the hard drive bay or the upgrade drive bay 320-GB, 7200-rpm, Self-Encrypting Drive (SED) 320-GB, 7200-rpm 250-GB, 7200-rpm...

  • Page 48: Miscellaneous Parts

    For use in the United Kingdom For use in the United States Rubber Kit (includes rubber feet and display rubber covers) For use in HP ProBook 6560b models For use in HP EliteBook 8560p models Screw Kit For use in HP ProBook 6560b models...

  • Page 49: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom 490371-061 Power cord for use in Italy 490371-081...

  • Page 50

    Spare part Description number 582564-002 Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter for use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial...

  • Page 51

    Spare part Description number 593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea,...

  • Page 52

    Spare part Description number 630435-001 Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...

  • Page 53

    639736-001 1-GB memory module (PC3-10600, 1333-MHz, DDR3) 641179-001 Keyboard with pointing stick for use in HP ProBook 6560b models in the United States (includes keyboard and pointing stick cables) 641179-031 Keyboard with pointing stick for use in HP ProBook 6560b models in the United Kingdom (includes keyboard...

  • Page 54

    Spare part Description number 641179-071 Keyboard with pointing stick for use in HP ProBook 6560b models in Spain (includes keyboard and pointing stick cables) 641179-081 Keyboard with pointing stick for use in HP ProBook 6560b models in Denmark (includes keyboard and...

  • Page 55

    Spare part Description number 641179-BB1 Keyboard with pointing stick for use in HP ProBook 6560b models in Israel (includes keyboard and pointing stick cables) 641179-BG1 Keyboard with pointing stick for use in HP ProBook 6560b models in Switzerland (includes keyboard and...

  • Page 56

    641180-DJ1 Keyboard without pointing stick for use in HP ProBook 6560b models in Greece (includes keyboard cable) 641180-DW1 Keyboard without pointing stick for use in HP ProBook 6560b models in the French Arabic region (includes keyboard cable) 641181-001 Keyboard with pointing stick for use in HP EliteBook 8560p models in the United States (includes keyboard...

  • Page 57

    Keyboard with pointing stick for use in HP EliteBook 8560p models in Turkey (includes keyboard and pointing stick cables) 641181-161 Keyboard with pointing stick for use in HP EliteBook 8560p models in Latin America (includes keyboard and pointing stick cables) 641181-171...

  • Page 58

    Rubber Kit for use with model 8560p (includes rubber feet and display rubber covers) 641193-001 Display Hinge Kit for use in HP EliteBook 8560p models (includes left and right hinges, brackets, and covers) 641194-001 Display Cable Kit for use in HP EliteBook 8560p models with HD displays...

  • Page 59

    Description number 646962-001 System board for use in HP ProBook 6560b computers with UMA graphics, HM65 boards, and WWAN (use in all countries and regions except for Russia and the People's Republic of China) 646963-001 System board for use in HP ProBook 6560b computers with discrete graphics, HM65 boards, and WWAN...

  • Page 60

    Description number 653784-001 System board for use in HP ProBook 6560b computers with UMA graphics, HM65 boards, and WWAN (use in Russia and the People's Republic of China) 653785-001 System board for use in HP ProBook 6560b computers with discrete graphics, HM65 boards, and WWAN...

  • Page 61: Removal And Replacement Procedures, Preliminary Replacement Requirements, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 62: Cables And Connectors, Drive Handling

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 63: Grounding Guidelines, Electrostatic Discharge Damage

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 64: Packaging And Transporting Guidelines, Workstation Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 65: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 66: Service Tag, Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 67: Computer Feet

    The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 646608-001 for HP ProBook 6560b models and 641192-001 for HP EliteBook 8560p models. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 68: Battery

    Battery Description 9-cell, 100 WHr, 3.0 Ah Li-ion battery 6-cell, 62 WHr, 2.8 Ah Li-ion battery 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery 6-cell, 55 WHr, 2.5 Ah Li-ion battery 3-cell, 31 WHr, 2.8 Ah Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 69: Display Assembly (panel, Bezel, Webcam, Microphone)

    39.6-cm (15.6-in), HD anti-glare, LED, SVA, LVDS Display bezels For use in HP ProBook 6560b models with a webcam (bezel includes double-sided tape) For use in HP ProBook 6560b models without a webcam (bezel includes double-sided tape) For use in HP EliteBook 8560p models with a webcam...

  • Page 70

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Remove the display assembly: Position the computer right-side up with the front toward you. Open the computer as far as possible.

  • Page 71

    If it is necessary to replace the webcam module from the display enclosure, gently pull the webcam module away from the double-sided tape on the display enclosure (1), disconnect the webcam cable from the module (2), and then remove the webcam (3). If it is necessary to replace the display panel, remove the six Phillips PM2.5×5.0 screws (1) at the bottom and two Phillips PM2.5×5.0 screws (2) at the top that secure the panel to the display enclosure.

  • Page 72

    Slide the display panel up and out of the hinges (3). Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 73

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 74: Bottom Door

    Bottom door The bottom door is available in the Plastics Kit, spare part number 646971-001 for HP ProBook 6560b models and 641190-001 for HP EliteBook 8560p models. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive Blu-ray ROM DVD±RW SuperMulti DL Drive DVD±RW and CD-RW SuperMulti DL Combo Drive with LightScribe DVD-ROM Drive Before removing the optical drive, follow these steps: Shut down the computer.

  • Page 76

    Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 77: Upgrade Bay

    Upgrade bay Description 500-GB, 7200-rpm hard drive Before removing a drive from the upgrade bay, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 78

    Remove the drive assembly (3) from the computer. Reverse this procedure to install the drive into the upgrade bay. Chapter 4 Removal and replacement procedures...

  • Page 79: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description 750-GB, 7200-rpm hard drive 500-GB, 7200-rpm hard drive, for use in either the hard drive bay or the upgrade drive bay 320-GB, 7200-rpm hard drive 320-GB, 7200-rpm hard drive (Self-Encrypting Drive (SED)) 250-GB, 7200-rpm hard drive 160-GB solid-state drive...

  • Page 80

    Remove the hard drive (3) from the hard drive bay. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). Lift the bracket (2) straight up to remove it from the hard drive.

  • Page 81: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Memory Modules

    Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description 1-GB (PC3-10600, 1333-MHz, DDR3) 2-GB (PC3-10600, 1333-MHz, DDR3) 4-GB (PC3-10600, 1333-MHz, DDR3) 8-GB (PC3-10600, 1333-MHz, DDR3) Before removing the memory module, follow these steps: Shut down the computer.

  • Page 83

    Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and is shown in the first image below.

  • Page 84: Wwan Module

    CAUTION: The WWAN module and the WLAN module are not interchangeable. Description HP hs2340 HSPA+ Mobile Broadband Module HP un2430 EV-DO/HSPA Mobile Broadband Module Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85

    Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 86: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Intel Wi-Fi Link 6300, 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong...

  • Page 87

    Description Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican...

  • Page 88

    Description Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican...

  • Page 89

    Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 90

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 91: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 646968-001 for use in 6560b models and 641188-001 for use in 8560p models. See number information.

  • Page 92

    Lift the module straight up out of the computer (1), and then disconnect the cable (2) from the module. Remove the module from the computer. Reverse this procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 93: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 646968-001 for use in 6560b models, 641188-001 for use in 8560p models. See number information.

  • Page 94

    Disconnect the modem module cable (3) from the modem module. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 95

    Description Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 96

    Reverse this procedure to install the fan. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 97: Heat Sink

    Heat sink All heat sink spare part kits include replacement thermal material, including thermal grease and pads. Description Heat sink for use in computers with UMA graphics Heat sink for use in computers with discrete graphics Before removing the heat sink, follow these steps: Shut down the computer.

  • Page 98

    Pull the heat sink away from the side of the computer to remove it (3). NOTE: The first image shows the discrete heat sink, the second image shows the UMA heat sink. Chapter 4 Removal and replacement procedures...

  • Page 99

    NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3)(5), the heat sink (2)(4)(6) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. In the following illustration, the location denoted by callout (2) on the heat sink uses thermal grease. The location denoted by callout (4) on the heat sink uses a GPU thermal pad.

  • Page 100

    Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 101: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material, including thermal grease and pads. Description Intel Core i7 processors, Quad Core 2720QM, 2.2-GHz (turbo up to 3.3-GHz) processor with 6-MB L3 cache (includes thermal grease) 2630QM, 2.0-GHz (turbo up to 2.9-GHz) processor with 6-MB L3 cache (includes thermal grease) Intel Core i7 processor, Dual Core 2620M, 2.7-GHz (turbo up to 3.4-GHz) processor with 4-MB L3 cache (includes thermal grease) Intel Core i5 processors, Dual Core...

  • Page 102

    Remove the processor: Position the computer upside-down with the front toward you. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor.

  • Page 103: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Description Keyboard for use in model 6560b without a pointing stick Keyboard for use in model 6560b with a pointing stick Keyboard for use in model 8560p Before removing the keyboard, follow these steps: Shut down the computer.

  • Page 104

    Using a screwdriver or similar too, press in the gap in the left side of the battery bay to disengage the keyboard. Position the computer right-side up with the front toward you. Open the computer as far as possible. Lift and rotate the keyboard upward to gain access to the cables. Lift the keyboard connector latch (1), and then disconnect the keyboard cable from the system board (2).

  • Page 105: Bottom Cover

    Lift the pointing stick connector latch (3), and then disconnect the pointing stick cable from the system board (4). Remove the keyboard. Reverse this procedure to install the keyboard. Bottom cover Description For use in 6560b models: Includes touchpad only Includes fingerprint reader, without pointing stick Includes fingerprint reader and pointing stick Includes pointing stick, without a fingerprint reader...

  • Page 106

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Remove the following components: Bottom door (see Hard drive (see Optical drive (see WLAN module (see WWAN module (see Fan (see...

  • Page 107

    Remove the following screws that secure the bottom cover to the computer: (1): 2 Phillips PM2.0×4.0 screws from the hard drive bay (2): 3 Phillips PM2.0×3.0 screws from the optical drive bay (3): 2 Torx PM2.5×10.0 screws near the docking connector Remove the 4 Torx PM2.5×6.0 screws from the rear of the computer.

  • Page 108

    Remove the wireless cables from their routing path on the bottom cover (1), and disconnect the speaker cable from the system board (2). Press the tab in the battery bay (1) to disengage the bottom cover. Remove the bottom cover from the computer (2). Reverse this procedure to install the bottom cover.

  • Page 109: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 110

    Remove the speaker assembly (2) from the bottom cover. Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...

  • Page 111: Rj-11 Jack Cable

    RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 646968-001 for use in 6560b models, 641188-001 for use in 8560p models. Before removing the RJ-11 jack cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 112

    Remove the RJ-11 jack cable from the clips and routing channel (2) built into the base enclosure. Remove the RJ-11 jack cable from the bottom cover. Reverse this procedure to install the RJ-11 jack cable. Chapter 4 Removal and replacement procedures...

  • Page 113: Function Board

    Function board Description Function board Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 114

    Remove the three Phillips PM2.5×5.0 screws (2) that secure the board to the computer, and then slide the board away from the side and lift it out of the computer (3). Reverse this procedure to install the function board. Chapter 4 Removal and replacement procedures...

  • Page 115: Usb Board

    USB board Description USB 2.0 board for use only in 6560b models (includes Mylar) USB 3.0 board for use only in 8560p models (includes Mylar) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 116: System Board

    NOTE: All system board spare part kits include replacement thermal material. Description System board for use in HP ProBook 6560b computers with discrete graphics: HM65 with WWAN ● For use in all countries and regions except for Russia and the People's Republic of China ●...

  • Page 117

    For use in all countries and regions except for Russia and the People's Republic of China ● For use in Russia and the People's Republic of China System board for use in HP EliteBook 8560p computers: Discrete graphics, QM67 ●...

  • Page 118

    When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● SIM (see SIM on page ● Memory module (see ● WLAN module (see ● WWAN module (see ●...

  • Page 119

    Disconnect the display cable from the system board (2). Remove the four Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Component replacement procedures...

  • Page 120

    Lift the system board up at an angle (1), and then lift the system board up and out of the computer (2). Remove the system board from the chassis. Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 121: Display Assembly And Components (whole Hinge-up, Cable, Antennas, Hinges, Enclosure)

    Description Display bezel For use with HP ProBook 6560b models with a webcam (bezel includes double-sided tape) For use with HP ProBook 6560b models without a webcam (bezel includes double-sided tape) For use with HP EliteBook 8560p models with a webcam...

  • Page 122

    Description For use in HP ProBook 6560b models Included in Display Panel Support Kit, for use in HP ProBook 6560b models For use in HP EliteBook 8560p models Included in Display Panel Support Kit, for use in HP ProBook 8560p models...

  • Page 123

    Remove the display assembly: Position the computer right-side up with the front toward you. Open the computer as far as possible. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display to the computer. For reassembly, note the routing path of the wireless antennas (2) and the display cable (3). Component replacement procedures...

  • Page 124

    Lift the display assembly straight up and remove it. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance.

  • Page 125

    Remove the display bezel (4). Display bezels are available using the following spare part numbers: 641196-001 for use in HP ProBook 6560b models with a webcam (bezel includes double-sided tape) 641197-001 for use in HP ProBook 6560b models without a webcam (bezel includes double-...

  • Page 126

    Disconnect the display panel cable from the back of the display panel by lifting the tape over the connector (1), and then disconnecting the cable from the panel (2). The display cable is available using spare part numbers: 646969-001: HP ProBook 6560b HD models 646970-001: HP ProBook 6560b HD+ models 641194-001: HP ProBook 8560p HD models 641195-001: HP ProBook 8560p HD+ models If it is necessary to replace the display hinges, remove the eight Phillips PM2.5×3.0 screws (1)

  • Page 127

    Remove the display hinges (2). Display hinges are available using spare part number 647677-001 for HP ProBook 6560b models and 641193-001 for HP EliteBook 8560p models. If you need to remove the hinge covers from the display hinges, remove the screws that secure the hinge covers (1), and then pull the hinges toward one another (2) to remove them.

  • Page 128

    Lift the antennas (2) and cables (3) straight up out of the display enclosure. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.

  • Page 129

    When replacing the display panel, use the following image to determine the correct locations to insert the hinges into the display enclosure. Use the following image as a reference for display cable and antenna installation: (1) Wireless antennas (2) Wireless antennas (3) Display cable (4) Webcam cable Component replacement procedures...

  • Page 130

    On model 6560b, 10 pieces of double-sided tape are mounted on the inside of the bezel. Note tape locations according to the following image. Chapter 4 Removal and replacement procedures...

  • Page 131: Starting Computer Setup, Navigating And Selecting In Computer Setup, Computer Setup (bios) And System Diagnostics

    Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 132: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...

  • Page 133: Updating The Bios, Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 134: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 135: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 136: Specifications, Computer Specifications

    Specifications Computer specifications Dimensions Length Width Height (front to rear) Weight (equipped with UMA graphics, optical drive, 1 SODIMM, hard drive, WLAN module, 3 cell battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating...

  • Page 137: Cm (15.6-in), Hd Display Specifications

    Operating Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in), HD display specifications Dimensions Height Width Diagonal Surface treatment Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration...

  • Page 138: Cm (15.6-in), Hd+ Display Specifications

    39.6-cm (15.6-in), HD+ display specifications Dimensions Height Width Diagonal Surface treatment Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight Viewing angle Chapter 6 Specifications Metric U.S. 20.9 cm 8.25 in 35.9 cm 14.15 in 39.6 cm 15.6 in Anti-glare 300:1 (typical) 60 Hz...

  • Page 139: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 140: Blu-ray Bd-r/re + Dvdsm Dl Drive

    Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Access time Random Maximum Media Capacity (read) Maximum Media Capacity (write) Data transfer rate 24X CD-ROM 8X DVD 2X BD-ROM 16X CD-R 16X CD-RW 8X DVD+R 6X DVD+RW 8X DVD-R 6X DVD-RW 4X DVD+R Dual Layer 4X DVD-R Dual Layer 5X DVD-RAM...

  • Page 141: Dvd±rw And Cd-rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R...

  • Page 142: Blu-ray Disc Rom With Supermulti Dvd±r/rw Dl Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode...

  • Page 143: Dvd-rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital...

  • Page 144: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer.

  • Page 145: Backup And Recovery, Windows 7

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 146: Backing Up Your Information, Performing A System Recovery

    Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair discs (select models only) by using the installed optical drive (select models only) or an optional external optical drive, and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 147: Using The Windows Recovery Tools, Using F11 Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to 7 operating system DVD (purchased separately) on page If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 148: Using A Windows 7 Operating System Dvd (purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately).

  • Page 149: Windows Vista, Backing Up Your Information

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows® includes the User Account Control feature to improve the security of your computer.

  • Page 150: Performing A Recovery, Using The Windows Recovery Tools

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the optical drive of the computer.

  • Page 151: Using F11 Recovery Tools

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 152: Using A Windows Vista Operating System Dvd (purchased Separately)

    Follow the on-screen instructions. Using a Windows Vista operating system DVD (purchased separately) To order a Windows Vista operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support.

  • Page 153: Power Cord Set Requirements, Requirements For All Countries And Regions

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 154: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 155: Recycling, Battery, Display

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.

  • Page 156

    Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.

  • Page 157

    Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.

  • Page 158

    Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.

  • Page 159

    Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.

  • Page 160

    Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 161: Index

    Index Symbols/Numerics 1394 port, identifying 20, 21 AC adapter, spare part numbers 40, 43 accessory battery connector, identifying 25 ambient light sensor, identifying antennas disconnecting 76, 81 audio, product description 3 audio-in (microphone) jack 23 audio-out (headphone) jack 23 Backup and Restore 138 Backup and Restore Center 141, base enclosure, spare part number 30, 50...

  • Page 162

    89 spare part number 28, 51, 89 hinge removal 118 spare part number 51 HP QuickWeb light 14 integrated numeric keypad, identifying 18 integrated webcam light, identifying 10, 11 internal display switch 9, 10 internal microphones, identifying...

  • Page 163

    menu key, identifying 18 microphone (audio-in) jack product description 3 MIMO antenna, illustrated 38 Mobile Broadband Module, identifying 25 model name 1 modem module product description 3 removal 85 spare part number 30, 43, 85 mute light, identifying 14 network jack, identifying 23 num lk key, identifying 18 num lock light 14 operating system, product...

  • Page 164

    DVD±RW and CD-RW SuperMulti DL Combo Drive hard drive 131 start key, identifying 18 static-shielding materials 57 system board removal 108 spare part number 28 spare part numbers 51, 52, system repair disc 137 system restore points 137 thermal material, replacement 91 tools required 53 top cover spare part number 28...

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