Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
Is there
power?
Y
Beeps,
LEDs, or error
messages?
Y
Is there video?
(no boot)
Y
Is the OS
loading?
Y
Is there
sound?
Y
2–8
N
Go to
Flowchart
2.2—No Power,
Part 1.
N
Check
LED board,
speaker
N
Go to
Flowchart
2.6—No Video,
Part 1.
N
Go to
Flowchart
2.9—No
Operating System
(OS) Loading.
N
Go to
Flowchart
2.15—No Audio,
Part 2.
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Maintenance and Service Guide
Go to
Flowchart
2.17—Nonfunctioning
Keyboard.
Go to
Flowchart
2.18—Nonfunctioning
Pointing Device
or
Flowchart 2.19—No
Network/Modem
Connection.
Go to
Flowchart
2.19—No
Network/Modem
Connection .