Preparing To Contact Customer Care; Contacting Customer Care By E-Mail; Or Telephone - HP Compaq NC6320 Getting Started Manual

Troubleshooting

Preparing to contact Customer Care

For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■�
Product name located on the display or keyboard.
■�
Serial number (s/n) listed on the service tag.
❏�
❏�
■�
Date the computer was purchased.
■�
Conditions under which the problem occurred.
■�
Error messages that have been displayed.
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The manufacturer and model of the printer or other
accessories connected to the computer.
■�
Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
My Computer. (On some models, the registration number
may be identified in the Operating System table as the
Product Id.)

Contacting Customer Care by e-mail

or telephone

If the computer is connected to the Internet, select Start > Help
and Support to get help by e-mail or you can access Customer
Care telephone numbers.
3–10
The service tag label is on the bottom of the computer.
To display the service tag information on the computer
screen, select Start > Help and Support > My
Computer.
Getting Started