HP Compaq NC6320 Getting Started Manual page 4

Contents
Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2-5
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2-7
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
A Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
B Backup and Recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
iv
Is the computer unable to start up? . . . . . . . . . . . . . . 3-2
Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3-3
Is software functioning abnormally? . . . . . . . . . . . . . 3-4
Is the computer turned on, but is not responding?. . . 3-5
Is the computer unusually warm? . . . . . . . . . . . . . . . 3-6
Is an external device not working? . . . . . . . . . . . . . . 3-7
Is the home wireless network connection
not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Preparing to contact Customer Care . . . . . . . . . . . . 3-10
Contacting Customer Care by e-mail
or telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Backing up specific files or folders . . . . . . . . . . . . . . B-2
Backing up your entire system . . . . . . . . . . . . . . . . . B-3
Backing up modifications made to your system . . . . B-4
Getting Started