Product Status Messages - Epson WorkForce Pro WF-C5290 User Manual

You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x or 10.13.x: You can manually update the software by opening the App Store,
selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic:

Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message
Printer error. Turn on the printer
again. See your documentation for
more details.
Paper out in XX.
Cannot print because XX is out of
order. You can print from another
cassette.
You need to replace Ink Supply
Unit(s).
Paper Configuration is set to Off.
Some features may not be available.
For details, see your documentation.
Solving Problems
Condition/solution
Turn the product off and then back on again. If the error persists,
check for and remove any jammed paper or protective materials
from the product. If the error still persists, contact Epson for
support.
If you see any of the following error codes, make sure you have
not exceeded the loading capacity for any paper source:
• 000181
• 000184
Load the size and type of paper in the paper source indicated.
Turn the product off and then back on again. Reinsert the
indicated paper cassette. If the error persists, contact Epson for
support.
Replace the indicated ink packs.
AirPrint is not available when the Paper Setup Auto Display
setting is disabled. Change Paper Setup Auto Display to On.
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