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BEFORE YOU CALL
Problem
Surface element is too hot or not
hot enough.
Surface element does not heat or
does not heat evenly.
Cookware in the cooking zone is
too hot or not hot enough.
Cooking zone does not heat
cookware.
Cooking zone does not heat
evenly.
Cooking zone control does not
work
-
A
(dash) appears in all the
surface control setting indicators.
The Hot Cooktop warning did not
come on
The control area becomes hot
36
Cause / Solution
Cooktop Problems
Incorrect induction cooktop power level setting. Adjust power level setting higher or
lower as needed.
Be sure the correct surface control is activated for the cooking zone.
Be sure to use the correct cookware material type for induction cooking. Use
cookware specifically identified by the manufacturer to use for induction cooking. If
you're not sure, use a magnet to test whether the cookware type will work. If a
magnet sticks to the bottom of the cookware, the material type is correct for induction
cooking.
Be sure to read about pan-sensing in the Induction Cooking section in the checklist
provided.
Be sure the correct surface control is turned on for element needed.
Be sure to use the correct cookware material type for induction cooking. Use
cookware specifically identified by the manufacturer to use for induction cooking. If
you're not sure, use a magnet to test whether the cookware type will work. If a
magnet sticks to the bottom of the cookware, the material type is correct for induction
cooking.
Use quality heavier gauge cookware.
Incorrect surface control setting. Adjust power level setting.
Be sure the correct surface control is turned on for the element needed.
Incorrect cookware used. See
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
Sensing"
on
page
14.
Cookware is warped. Use only flat, evenly balanced cookware. Flat pans heat better
than warped pans.
Cookware materials and weight of the material affect heating. Heavy and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
More than one control was pressed at once. Make sure that when trying to set the
control, nothing is touching another control.
Water or soil on the control panel. Clean the control panel.
The cooktop is locked. See
The cooktop did not get hot enough to activate the warning.
If the cooktop was running long enough for the surface to get hot, call an authorized dealer
or service technician.
The cookware is too large or too close to the controls. Put large cookware on a rear zone
if possible.
"Cooking Recommendations"
"Setting oven lockout"
on
on
page
9.
page
22.
"Pan
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