ViewSonic CDE5010 User Manual
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ViewSonic CDE5010 User Manual

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CDE5010
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS17539

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Summary of Contents for ViewSonic CDE5010

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
  • Page 3 Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
  • Page 5 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.
  • Page 6 CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •...

  • Page 7: Table Of Contents

    Table Of Contents Unpacking and Installation ....1 4.8. vCastReceiver ......18 1.1. Unpacking ........1 4.8.1. Cast sender from Windows- 1.2. Package Contents ......1 based devices, Macbook, and 1.3. Installation Notes ......1 Chrome devices ....18 1.4. Mounting on a Wall ......2 4.8.2.
  • Page 8 10. Technical Specifications ....45 11. RS232 Protocol ........47 11.1. Introduction ........47 11.2. Description ........47 11.2.1. Hardware specification ..47 11.2.2. Communication Setting ..47 11.2.3. Command Message Reference ......47 11.3. Protocol ........48 11.3.1. Set-Function Listing ..48 11.3.2.
  • Page 9 Serial Number: Purchase Date: Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/...

  • Page 10: Unpacking And Installation

    Unpacking and Installation 1.1. Unpacking • This product is packed in a carton, together with the standard accessories. • Any other optional accessories will be packed separately. • Due to the size and weight of this display it is recommended for two people to move it. •...

  • Page 11: Mounting On A Wall

    12.6 Kg. 6. Por trait is not allowed. 1.4.1. VESA Grid Model Vesa Grid CDE5010 400(H) x 400(V)mm Caution: To prevent the display from falling: • For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available.
  • Page 12 Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed by a professional technician.

  • Page 13: Parts And Functions

    Parts and Functions 2.1. Control Panel MUTE INPUT MENU [ ] button [ ] button Use this button to turn the display on or put the • Move the highlight bar down to adjust the selected item display to standby. while OSD menu is on.

  • Page 14: Input/Output Terminals

    2.2. Input/Output Terminals MICRO SD USB 3.0 5V/0.9A USB 2.0 5V/0.5A PC LINE IN VGA IN RS232 RS232 IR-IN IR-OUT DVI IN HDMI 1 IN HDMI 2 IN RJ45 AC IN DVI-D IN AC power input from the wall outlet. DVI-D video input.

  • Page 15: Remote Control

    2.3. Remote Control [ADJUST] button Press to run the Auto Adjust function. 2.3.1. General functions NOTE: This button is functional for VGA input only. [ ] button Press to move the se tion down in OSD menu. ] MUTE button Press to turn the mute function on/off.

  • Page 16: Inserting Batteries In The Remote Control

    2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

  • Page 17: Using Of Remote Sensor And Power Indicator

    2.4. Using of Remote sensor and power indicator 1. Push down the lens to have better remote control performance and easy to observe the light information of power status.. 2. Push up the lens before mounting the display for video wall application. 3.

  • Page 18: Connecting External Equipment

    Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using HDMI video input DVD / VCR / VCD DVD / VCR / VCD DVD / VCR / VCD HDMI Out HDMI Out HDMI Out HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI 1 IN...

  • Page 19: Using Hdmi Input

    3.2.3. Using HDMI input HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI Out [HDMI IN] HDMI Out HDMI Out [HDMI IN] [HDMI IN] 3.3. Connecting Audio Equipment 3.3.1. Connecting an external audio device [AUDIO OUT] Audio In [AUDIO OUT]...

  • Page 20: Ir Pass-Through Connection

    3.5. IR Pass-through Connection External IR Receiver DISPLAY 1 DISPLAY2 [IR IN] [IR IN] [IR OUT] DISPLAY 1 DISPLAY 2 [RS-232C OUT] [RS-232C IN] NOTE: 1. This display’s remote control sensor will stop working if the [IR IN] is connected. 2.

  • Page 21: Operation

    4.1.3. Signage Display Settings {Custom} User can import the setting file from SD, USB or manual setting. User also can tape “Skip”. Note: The setting file should be put on viewsonic folder in SD or USB and the file name is settings.

  • Page 22: Media Player

    • back : return. A. If an empty playlist is chosen, the app will guide you to select the media source. All media files should be placed in / viewsonic / of root directory. For example, • videos in /root/viewsonic/video/ •...

  • Page 23: Web Browser

    4.5. Web Browser D. if you choose “Sort” in the slidebar, you can change the order of files one by one. You can save the web link and easy to browse the web site. Browser page has one item: {Settings}. Press {Settings} then enter next page.
  • Page 24 2. Press “Option” then left side will pop up a list B. Export Import : Import url list file Export : Export url list file Delete all : Delete all url record on right side Back : left side list will be close. Click Export, you can select Internal, USB storage or SD card for export file to.

  • Page 25: Pdf Reader

    A. If an empty playlist is chosen, the app will guide you to select the media source. You can play PDF file on your display from internal, All media files should be placed in /viewsonic/ USB or SD card. of root directory.

  • Page 26: Custom App

    Select “Sort” in the slidebar, you can change the 2. Select Custom app will show the installed APK. order of files one by one. CDE model pre-install the vCastReceiver APK inside. 3. Select {Settings} on this page, this page has two parts, {Repeat Mode} and {Effect...

  • Page 27: Vcastreceiver

    4.8. vCastReceiver Launch ViewBoard Cast and click the icon number that shown on IFP. ViewBoard Cast is the built-in wireless screen sharing receiver app within ViewBoard that allow users to cast in their presentation content, includ- 4.8.2. Viewboard Cast sender from mobile ing mirroring screen content, images, videos, and devices: iOS-based (iPhone, iPad) and audios.

  • Page 28: Viewboard Cast Out From Mobile Device Will Support Annotation Function

    Setting (Admin mode) 4.8.3. ViewBoard Cast out from mobile device will support annotation function Press Menu 1 9 9 8 on remote control to enter admin mode. 5.1. Setting Main items: (1) Ethernet (2) Signage Display (3) System Tools (4) Display (5) Apps (6) Date &...

  • Page 29: Dhcp

    5.2.1. DHCP (4) Security A. External Storage DHCP mode: (1) Cannot modify IP Address, Netmask, DNS Address and Gateway. (2) If connect successfully, it will display current network configuration. 5.3.1. General Settings 1. Signage Display Name Set up PD name “PD_” + Ethernet Mac Address. Note: 5.2.2.
  • Page 30 3) When boot logo selected, PD will check if there Case 2 is bootanimation. zip under USB and SD card. The users do not settle customized boot logo. PD find bootanimation.zip file under SD and USB.The screen will show bootanimation.zip and select the first file automatically.
  • Page 31 It will show Error toast. Set up screenshot save path. Internal storage, SD card or USB storage.) Note: picture storage path (1) In root of internal storage/usb storage/sd card, PD will create folder automatically. (2) The picture will save to ViewSonic/ Screenshot/.

  • Page 32: Server Settings

    6) Purge Screenshots Set up purge timeframe. One day or One week. (7) Send screenshots via email After check this item, it will send screenshot to email of administrator Please refer to 6.2.1 Email notification Note: Please confirm Email setting is done. 5.3.2.
  • Page 33 1) Account Set up FTP account Note: Input limitation (1) Length: 4-20 characters (2) Format: I. English a-z and A-Z II. Number 0-9 2) Manager Email Set up Receiver mail account 2) Password Set up FTP password. Note: 3) Test Input limitation (1) Length: 6-20 characters Send Test Mail...

  • Page 34: Source Settings

    After password input: 5) Port Set up FTP por t number. Default: 2121 Note: Input limitation (1) Length: Max 5 characters (2) Range: 1024 ~ 65535 (3) Format: Number 0-9 (4) Unavailable por t: 5000 (5) The por t number must more than 1024 Set up completed screen: 3.
  • Page 35 (2) Open Media Player slideshow effect edit (2) Open PDF Player effect edit page. page. 2. Browser 4. Custom App Can edit Bookmark configuration. User can set up the application for Customer Source. Note (1) Only display User Installed app. (2) Will not show up system pre-install app.

  • Page 36: Security

    Screen will show available apps and focus on first app item automatically. 5.4.1. Clear Storage After setup, it will show App name The purpose is to clear all data in viewsonic folders. Divided into 4 mode: (1) Clear all viewsonic folders (2) Only clear viewsonic folder under Internal storage.

  • Page 37: Reset

    5.4.2. Reset Note: If no viewsonic folder exists in USB or SD card, it Factory Reset can recover to Factory default will be created automatically. settings. List all available storage (internal/SD/USB) 5.4.3.2 Import Signage Display Settings Press OK to execute Reset function automatically.

  • Page 38: Display

    Date & time 2. Clone Source (1) Internal storage Via Scalar OSD menu to control Auto Time On/Off. (a) check FTP (b) check /viewsonic/ Note: (2) SD / USB Add new NTP server to display current ser ver IP. Files under root 3.

  • Page 39: System Updates

    OSD Menu 5.9.1. System updates Will automatically search update.zip in USB. Will An overall view of the On-Screen Display (OSD) be shown in list for user selection if found structure is shown below. You can use it as a reference for further adjusting your display. Note: (1) Only support Android Full image.

  • Page 40: Settings

    6.1. Settings Gamma selection Select a display gamma. It’s refer to the brightness 6.1.1. Picture menu performance cur ve of signal input. Choose from {Native} / {2.2} / {2.4} / {s gamma} / {D-image}. Picture Brightness NOTE: sRGB picture mode is standard and cannot Screen Contrast be changed.

  • Page 41: Screen Menu

    6.1.2. Screen menu Full This mode restores the correct proportions of pictures transmitted in 16:9 Picture H position using the full screen display. Screen V position Normal Audio Clock The picture is reproduced in 4:3 format Configuration 1 Zoom mode Full and a black band is displayed on either Configuration 2...

  • Page 42: Audio Menu

    Screen Panel saving Action Audio RS232 routing RS232 Configuration 1 Boot on source Action Configuration 2 6.1.3. Audio menu Audio reset Advanced option Configuration1 reset Action Factory reset Action Reset all settings in the Audio menu to factory preset values. Picture Balance Screen...

  • Page 43: Configuration2 Menu

    • {Off} • {On} (Default) • {User} Factory reset 1. If Logo set to ON, both scalar ViewSonic logo Reset all settings in the OSD menus of and android animation ViewSonic logo will {Picture}, {Screen}, {Audio}, {Configuration1}, show.

  • Page 44: Advanced Option Menu

    Only this display can be operated Monitor information Monitor information by the remote control. (In primar y mode, IR Model name CDE5010 Shows information about your display, including key will always be processed regardless the Serial NO. model number, serial number, operating hours and monitor id/group settings).
  • Page 45 Tiling With this function you can create a single large- screen matrix (video wall) that consists of up to 150 sets of this display (up to 10-sets on the vertical and 15-sets on the horizontal sides). This function requires a daisy-chain connection. Switch on delay: Set the power-on delaying •...
  • Page 46 NTP Server 2.android.pool.ntp.org Current date time 2017/06/27 13:17:33 1. Press [OK] button to enter or choose 2. Press [ ] back button to return. 3. Press [ ] or [ ] button to adjust them. * Cannot set time to date after year 2037. Schedule This function allows you to program up to 7 (seven) different scheduled time intervals for the display to activate.
  • Page 47 OSD Transparency Adjust OSD transparency. • {Off} - Transparency off. • {1-100} - Transparency level 1-100. Power Save Mode 1 [TCP off, WOL on, auto off] Mode 2 [TCP off, WOL on, auto on/off] Mode 3 [TCP on, WOL off, auto on/off] Mode 4 [TCP on, WOL off, no auto on/off] Power save modes Mode 1: DC off ->...
  • Page 48 Auto FW Update Setup Android FW auto background update time. NOTE: When Auto FW update is not OFF, display will work under Mode3 for FW update, but OSD item will not change. Advanced option reset Reset all settings except {Date and Time} in the Advanced option menu to factory preset values. 1.

  • Page 49: Supported Media Formats

    Supported Media Formats USB Multimedia Codec Formats Video Decode Video Type Container Decode Encode Channel Remark Codec MPEG program stream (.DAT, .VOB, .MPG, .MPEG) Max Resolution: MPEG transpor t stream (.ts, .trp, .tp) MPEG1/2 MPEG1/2 1080P@60fps MP4 (.mp4, .mov) Max Bit Rats: 40Mbps 3GPP (.3gpp, .3gp) AVI (.avi) MKV (.mkv) MP4 (.mp4, .mov)
  • Page 50 Image Decode Type Image Codec Photo Decode Encode Channel Remark Max Resolution: 7000 x 7000 JPEG JFIF file format 1.02 File Format: JPG, JPEG The limitation of max resolution depends on DRAM Max Resolution: 15360 x 8640 File Format: BMP The limitation of max resolution depends on DRAM Max Resolution: 15360 x 8640...

  • Page 51: Input Mode

    Input mode VGA Resolution: Active Resolution Standard Refresh Rate Pixel Rate Aspect Ratio Stand for Mode Resolution H Pixels V Lines 60 Hz 25.175 MHz 72 Hz 31.5 MHz Video Graphic Array 75 Hz 31.5 MHz Wide Video Graphic WVGA 70 Hz 33.75 MHz 16:9...

  • Page 52: Cleaning And Troubleshooting

    Cleaning and Troubleshooting 9.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes.

  • Page 53: Troubleshooting

    9.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on.

  • Page 54: Technical Specifications

    10. Technical Specifications Display: Item Specifications Screen Size (Active Area) 127 cm / 50 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.2854 (H) x 0.2854 (V) [mm] Displayable Colors 10bit,(8bit+FRC) 1.07 Billion colors Brightness 350 cd/m²...
  • Page 55 Environmental Condition: Item Specifications Operational 0 ~ 40°C Temperature Storage -20 ~ 60°C Operational 20 ~ 80% RH (No condensation) Humidity Storage 5 ~ 95% RH (No condensation) Operational 0 ~ 3,000 m Altitude Storage 0 ~ 9,000 m Internal Speaker: Item Specifications Type...

  • Page 56: Rs232 Protocol

    RS232 Protocol 11.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •...

  • Page 57: Protocol

    11.3. Protocol 11.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 58 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...
  • Page 59 Optional function Set Function Length Command Command Value Range Comments Type (ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes) Contrast 000 ~ 100 Sharpness 000 ~ 100 Color & 000 ~ 100 Tint ‘ 000 ~ 100 000: Normal 001: Warm Color mode 002: Cold 003: Personal...
  • Page 60 000: UP 001: DOWN 002: LEFT 003: RIGHT Key Pad 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT 000: OFF Tiling-Mode (for video wall) 001: ON Tiling- 000: OFF (for video wall) Compensation 001: ON Bezel width compensation (for video wall) Tiling-H by V 01x~09x: H 1.

  • Page 61: Get-Function Listing

    11.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 62 Reply (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name...
  • Page 63 Get function table: Basic function Command Response Range Command Get Function Length Comments Type Code (ASCII) Code (Hex) (Three ASCII bytes) Get-Contrast 000 ~ 100 Gets Contrast value Get-Brightness 000 ~ 100 Gets Brightness value Get-Sharpness 000 ~ 100 Gets Sharpness value Get-Color 000 ~ 100 Gets Color value...

  • Page 64: Remote Control Pass-Through Mode

    000: OFF Get-PIP mode 001: PIP (POP) 002: PBP Get-PIP input 000 ~ See Set-input select 000: OFF Get-Tiling Mode (for Video wall) 001: ON Get-Tiling 000: OFF (for Video wall) Compensation 001: ON Bezel width compensation (for Video wall) Get-Tiling H by V 01x~09x: H monitors 1.
  • Page 65 Code (HEX) RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT ■ (F1) GREEN ■...
  • Page 66 NOTE: This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2.

  • Page 67: Other Information

    T= 852 3102 2900 service@hk.viewsonic.com India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.com Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com C= http://www.viewsonic.com/la/ Latin America www.viewsonic.com/la/ soporte@viewsonic.com soporte/servicio-tecnico Macau www.hk.viewsonic.com T= 853 2840 3687 service@hk.viewsonic.com Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com...

  • Page 68: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 69 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 70: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 71 FOR USA SUPPORT: ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Col 20 de Noviembre Tel: 800-688-6688 Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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