Whirlpool UDT518SAHP User Instructions page 18

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the "Connectivity Setup" section in this manual or contact the Connected Appliance Team.
In the U.S.A., contact the Connected Appliance Team:
Visit www.whirlpool.com/connect
Call: 1-866-333-4591 M–F 8 am – 8 pm EST
Email: Connected_appliance@Whirlpool.com
By mail:
Connected Appliance Team
Whirlpool Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in the correspondence.
CONNECTION STATUS
Dishwasher is not connected
Dishwasher is attempting to connect to home Wi-Fi router
Dishwasher is connected to home Wi-Fi router, but Whirlpool
app or Smart Grid functions do not work
Dishwasher is connected to home Wi-Fi router and the
Whirlpool app works
®
PROBLEM
DISHWASHER IS NOT CONNECTED TO HOME WI-FI ROUTER
(WIRELESS ICON IS OFF)
18
Troubleshooting – Connectivity
A
B
A. Wireless Status icon
B. Remote Enable icon
In Canada, contact the Connected Appliance Team:
Visit: www.whirlpool.ca/en_CA and click on the Whirlpool
Connected Appliances link
Call: 1-866-333-4591 M–F 8 am – 8 pm EST
Email: Connected_appliance@Whirlpool.com
By mail:
Connected Appliance Team
Whirlpool Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
C. Amber House icon (peak electric rates)
D. Blue House icon (normal electric rates)
CONTROL PANEL INDICATOR LIGHTS
All icons are off.
Wireless icon is blinking slowly.
Wireless icon is on.
®
Blue Internet icon is blinking slowly.
Wireless icon is on.
Blue or Amber House icon is on – it is not blinking
SOLUTION
The dishwasher may be in Standby mode. Press POWER on the
dishwasher and observe indicators. All indicator lights are off
when in Standby mode.
Check that the dishwasher has been connected to the home
Wi-Fi router. See the "Connectivity Setup" section.
Press and hold CONNECT for 3 seconds. The Wireless Status
icon should blink while connecting (this may take up to 2
minutes).
Check whether the router connection is on and working with other
computers or devices in the home (able to access the Internet).
Have you changed the router or its password?
There may be weak signal strength or signal interference between
the dishwasher and router. Try to place the wireless router closer
to the dishwasher. It may be necessary to install a Wi-Fi range
extender.
Check the mobile app to verify that the dishwasher is not offline. If
it is offline, do the following to reconnect:
1. Go to "Preferences" in the mobile app find and select DELETE
APPLIANCE.
2. Follow the mobile app instructions to add an appliance.
C
D
®