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18
Appendix
Appendix
Self help for problems
No Emoty function available
1.
The Emoty application cannot be
activated:
• The Emoty application is not
installed: Install the Emoty applica-
tion (p. 9). If necessary, check that
the Emoty cover is correctly fitted
(p. 7) and switch the telephone off
and then on again.
2.
The Emoty start menu is not
displayed.
Possible error: Emoty animation is not
installed. At least one Emoty anima-
tion must be installed.
• Install an Emoty animation (p. 16).
3.
The required figure/emotion is not
available.
• Download required figure/emotion
(p. 16).
4.
The sensors do not react.
• Check that the Emoty cover is cor-
rectly fitted (p. 7). Then switch the
telephone off and on again.
• Test sensor settings (p. 17).
You do not see a display
1.
The telephone is switched off.
• Switch on the telephone.
2.
The battery is empty.
• Charge the battery.
Note
If there are any problems, further informa-
tion on self-help is given in the user hand-
book of your mobile telephone.
Customer Care
We offer fast, individual advice! You have
several options:
Our online support on the Internet:
www.siemens-mobile.com/
mobilescustomercare
We can be reached any time, any place.
You are given 24 hour support on all
aspects of our products. Here you will find
an interactive fault-finding system, a com-
pilation of the most frequently asked ques-
tions and answers, plus user guides and
current software updates to download.
When calling customer service, please
have ready your receipt and the phone
identity number (IMEI, to display press
*
#06#), the software version (to display,
*
press
#06#, then §More§) and if available,
your Siemens Service customer number.
The most frequently asked questions and
answers are given in the appendix of this
user handbook (p. 18).
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