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Help Topics
The remote is not responding .
•
Make sure the batteries are properly inserted matching the - and + symbols .
•
Replace the batteries with fresh ones .
The TV displays "No Signal ."
•
Press INPUT button on the remote control to select a different input source.
•
If you are using cable TV or antenna connected directly to the TV, scan for
channels . See Scanning for Channels on page 23 .
There is no power .
•
Ensure the TV is plugged into a working electrical outlet .
•
Ensure the power cable is securely attached to the TV .
•
Press the Power/Standby button on the remote or on the back of the TV to
turn the TV on .
The power is on, but there is no image on the screen .
•
Ensure all cables are securely attached to the TV .
•
Ensure all devices are connected correctly. Devices differ; see your device's user
manual for details .
•
Adjust Brightness, Contrast, or Backlight . See Adjusting the Picture Settings on
page 15 .
•
Press the INPUT button on the remote to select a different input source.
The sound is flat or dialog is not audible.
•
Turn off Volume Leveling. See Adjusting the Audio Settings on page 20.
Where do I find information on the accessibility features of this product and
other VIZIO products?
•
Please visit https://www .vizio .com/accessibility,
•
Email us at: Accessibility@vizio .com, or
•
Give us a call at 1-877-698-4746 .
How do I stream apps like Netflix to my VIZIO SmartCast™ TV?
•
Download and open a Chromecast-enabled apps on your mobile device . Then
tap the Cast button .
The colors on the TV don't look right.
•
Adjust the Color and Tint settings in the Picture menu . See Adjusting the Picture
Settings on page 15.
•
Select a pre-set picture mode . VIZIO recommends selecting Calibrated .
•
Check all cables to ensure they are securely attached .
There is no sound .
•
Press Volume Up on the remote control .
•
Press the Mute button on the remote to ensure mute is off.
•
Check the audio settings . See Adjusting the Audio Settings on page 20 .
•
Check the audio connections of external devices (Blu-ray player, game console,
cable/satellite box) that are connected to the TV .
•
If you are using an antenna, the signal strength of the channel may be low .
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal .
The image quality is not good .
•
For the best image quality, view high-definition programs using digital sources.
Connect your devices with HDMI cables .
•
If you are using an antenna, the signal strength of the channel may be low .
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal .
The picture is distorted .
•
Move the TV away from electrical appliances, cars, and fluorescent lights.
•
Ensure all cables are securely attached .
The TV image does not cover the entire screen .
•
If you are using TV, AV, or Component with 480i input, go to: Menu > System >
Aspect Ratio to change the screen mode .
The TV has pixels (dots) that are always dark .
•
Your HD TV is precision-manufactured using an extremely high level of
technology . However, sometimes pixels may not display correctly . These types
of occurrences are inherent to this type of product and do not constitute a
defective product .
The buttons on the remote aren't working.
•
Ensure you are only pressing one button at a time .
•
Point the remote directly at the TV when pressing a button .
•
Replace the remote batteries with new ones . See Replacing the Batteries on
page 11 .
I see "noise" or static on the screen .
•
When your TV's digital capabilities exceed a digital broadcast signal, the
signal is up-converted (improved) to match your TV's display capabilities . This
up-converting can sometimes cause irregularities in the image .
•
If you are using an antenna, the signal strength of the channel may be low .
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal .
When I change input source, the TV image changes size .
•
The TV remembers the viewing mode on each input source . If the viewing mode
on the new input source differs from the one on the input source you switch
from, the difference may be noticeable.
•
See Changing the Screen Aspect Ratio on page 14 .
How do I download the VIZIO SmartCast Mobile™ App?
•
Make sure your phone or tablet is connected to a Wi-Fi network . Open a browser
on your phone or tablet .
•
Navigate to vizio .com/smartcastapp and follow the on-screen instructions to
download the VIZIO SmartCast Mobile™ App .
How do I change the Inputs?
•
Press the INPUT button on the back of the TV to cycle through the Inputs .
•
Press the INPUT button on the basic remote to cycle through the Inputs .
•
Make sure the VIZIO SmartCast Mobile™ app is installed on your phone or tablet .
Open the VIZIO SmartCast Mobile app . Tap on the Device list and select your TV .
Tap on the Input key and select the Input of your choice .
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