Troubleshooting - Napoleon NEFI18H Installation And Operating Instructions Manual

18

8.0 TROUBLESHOOTING

TURN OFF THE APPLAINCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
EN
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no fl ame
Ember bed is not
glowing or dimming
No warm air coming
out of appliance
Appliance turns off
and will not turn on
Appliance will not
come on when switch
is fl ipped to ON
Remote control does
not work
Flame does not move
Heater shuts off
automatically
LED Flashing
Power Failure
E1 Error Code
E2 Error Code
W415-1654 / B / 10.24.16
!
PROBLEM
Flame brightness not selected
Flame LEDs are burnt out
Main PCB board burnt out
Brightness not selected
Ember LEDs are burnt out
Main PCB board burnt out
Heater setting not selected
Heater has been locked out
Room temperature is higher than the
appliance setting (if it is set to room
temperature)
Heater has overheated
Heater is burnt out
House circuit breaker has tripped
Appliance fuse has blown
Appliance has overheated and safety
thermal switch has tripped
Appliance is not plugged into an
electrical outlet
Hard wire connections are not
correct
Appliance has overheated and safety
thermal switch has tripped
Circuit board is burnt
Low batteries
Remote receiver malfunction
Motor stalled/malfunctioned
Room is too warm
Appliance has overheated and safety
thermal switch has tripped
Appliance has returned to default
settings
Thermostat wire not connected to PCB
Thermostat wire connection to PCB
is loose
Thermostat has failed
Thermostat shorting
PCB thermostat connection is
shorting
WARNING
TEST SOLUTION
See "OPERATION" section.
Inspect the LED by selecting different brightness settings and
replace them if necessary.
Inspect the Main PCB Board and replace if necessary.
See "OPERATION" section.
Inspect the ember bed LEDs by selecting different brightness
settings and replace if necessary.
Inspect the Main PCB board and replace if necessary.
See "OPERATION" section, heater includes multiple selections such
as blower only, no heat, 750W (low heat), 1500W (high heat).
See "OPERATION" section, heater lockout.
Reset temperature setting.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes.
Inspect the blower and heater and replace it if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Check plug and plug it in.
See "HARD WIRE INSTALLATION" section.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the breaker on.
Inspect circuit board and replace if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
Cycle ON/OFF. If problems persists, consult dealer.
The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the circuit breaker on.
Re-program appliance to original settings.
Connect wire.
Connect wire fi rmly to PCB.
Replace thermostat.
Replace thermostat.
Replace PCB.
42.37