Gateway NV7802u - NV - Core 2 Duo 2.2 GHz Reference Manual
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Gateway NV7802u - NV - Core 2 Duo 2.2 GHz Reference Manual

Gateway NV7802u - NV - Core 2 Duo 2.2 GHz Reference Manual

Gateway nv7802u: reference guide
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Summary of Contents for Gateway NV7802u - NV - Core 2 Duo 2.2 GHz

  • Page 1 NOTEBOOK REFERENCEGUIDE...

  • Page 3: Table Of Contents

    Accessing your online User Guide ....2 Gateway contact information ....2 Contacting Gateway Customer Care .
  • Page 4 Using the keyboard ......28 Key types ....... . 29 System key combinations .
  • Page 5 Display ........91 DVD drives ....... 92 www.gateway.com...
  • Page 6 Telephone support ......114 Before calling Gateway Customer Care ..114 Appendix A: Legal Information.

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online Accessing your online User Guide In addition to this guide, your online been included on your hard drive.

  • Page 9: Gateway Model And Serial Number

    Gateway model and serial number A label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel Notebook...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front Ventilation fan Component Icon Ventilation fan Left Ethernet jack Kensington Power Monitor lock slot connector port Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
  • Page 13 HDMI USB port Microphone jack Headphone jack Memory card reader www.gateway.com Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug the AC adapter cable into this connector. Plug an Ethernet network cable into this jack.

  • Page 14: Right

    CHAPTER 2: Checking Out Your Notebook Right USB port Component Icon USB port DVD drive Modem jack Power button DVD drive Description Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Insert CDs or DVDs into this drive.

  • Page 15: Back

    Back Component Icon Ventilation fan www.gateway.com Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 16: Bottom

    CHAPTER 2: Checking Out Your Notebook Bottom Battery Battery lock Battery latch Hard drive Component Icon Battery Battery lock Battery latch Memory Memory/ Hard drive bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. For more information, see “Changing batteries”...

  • Page 17: Keyboard Area

    Speakers Status indicators Keyboard Power/Battery indicators www.gateway.com Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
  • Page 18 CHAPTER 2: Checking Out Your Notebook Component Icon Speakers Status indicators Keyboard Power indicator Battery charge indicator Touchpad Capacitive touch keys Description Left and right speakers deliver stereo audio output. Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used.

  • Page 19: Lcd Panel

    LCD panel Component Icon Webcam Microphone www.gateway.com Microphone Webcam Description Use to let others see who they are communicating with when making VoIP calls. For more information, see on page Use to talk through when making Voice over Internet Protocol (VoIP) calls.
  • Page 20 CHAPTER 2: Checking Out Your Notebook...

  • Page 21: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 22: Working Safely And Comfortably

    Instead, use a laptop desk to protect your legs. Do not use the notebook on any soft, conforming • surface, such as your lap, a blanket, carpet, or a sofa.

  • Page 23: Setting Up Your Computer Desk And Chair

    Do not slouch forward or lean far back. Sit with • your back straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. • Avoid twisting your torso or neck. • www.gateway.com...

  • Page 24: Avoiding Discomfort And Injury From Repetitive

    Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
  • Page 25 To connect the AC adapter: Connect the power cord to the AC adapter. Connect the AC adapter to your notebook’s power connector. Plug the power cord into a wall outlet. The battery charge indicator turns on (see page 6 for the location of the battery charge indicator).

  • Page 26: Protecting From Power Source Problems

    AC power until the battery charge indicator turns orange and stop blinking. three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page Protecting from power source problems...

  • Page 27: Connecting The Optional Dial-Up Modem

    To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. www.gateway.com on your notebook. When using a cable with a sleeve over the plug, pull...
  • Page 28 CHAPTER 3: Setting Up and Getting Started To connect the optional modem: Insert one end of the modem cable into the modem jack Insert the other end of the modem cable into a telephone wall jack. lines. on your notebook. Important The modem will not work with digital or PBX telephone...

  • Page 29: Starting Your Notebook

    If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. www.gateway.com For more information about changing the power “Changing advanced settings” on page...

  • Page 30: Waking Up Your Notebook

    CHAPTER 3: Setting Up and Getting Started Attach and turn on any peripheral devices, such as printers, scanners, and speakers. devices, see on page its setup instructions. To open the main menu, click that menu, you can run programs and search for files.

  • Page 31: Restarting (Rebooting) Your Notebook

    Click the program that is not responding. Click End Task. Click X in the top-right corner of the Task Manager www.gateway.com (Start), then click +F3. (Start), click the arrow next to the lock (Start), click the arrow next to the lock...

  • Page 32: Using The Status Indicators

    CHAPTER 3: Setting Up and Getting Started To restart your notebook: Click • icon, then click Restart. The notebook turns off, then turns on again. complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it.

  • Page 33: Using The Keyboard

    Windows key You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com Icon Description LED on - Caps lock is turned ❥...

  • Page 34: Key Types

    CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Function keys System keys Navigation keys Windows key Application key...

  • Page 35: System Key Combinations

    Press and hold , then press this system key... www.gateway.com key and a system key at the To... Turn the capacitive touch key LEDs on or off. For more information, see “Using the status indicators”...
  • Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Turns the display screen backlight off to save power. Press any key to return. Play/ Pause—Plays or pauses the CD or DVD. Stop—Stops playing the CD or DVD. Previous—Skips back one CD track or DVD chapter.

  • Page 37: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.
  • Page 38 CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse.
  • Page 39 Move an object on the screen. www.gateway.com Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking Position the pointer over the object.

  • Page 40: Using The Capacitive Touch Keys

    Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched to a lower speed. Press the Gateway PowerSave key again to return to your previous settings. (only for certain models) Programmable key—the programmable key will run the Launch Manager, you can assign an application as your needed.
  • Page 41 Button Description Wireless switch—turn the optional IEEE 802.11 wireless network radio on or off. For more information, see “Wireless Ethernet Networking” in User Guide your online Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 42: Using The Webcam

    CHAPTER 3: Setting Up and Getting Started Using the webcam You can use the webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips.

  • Page 43: Adjusting The Volume

    To adjust the volume from Windows: Click control slider opens. Click and drag the slider up to increase volume and down to decrease volume. www.gateway.com “Using the capacitive touch (Start), All Programs, Accessories window opens. Slide the Volume For more information about the Windows Mobility User Guide ) on the taskbar.
  • Page 44 CHAPTER 3: Setting Up and Getting Started To mute the volume, click volume, click it again. To adjust device volume levels, click Mixer. The Volume Mixer click and drag sliders for individual devices. sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 45: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 46: Bluetooth Radio

    CHAPTER 3: Setting Up and Getting Started Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse.

  • Page 47: Chapter 4: Using Drives And Accessories

    Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4...

  • Page 48: Using The Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 49: Using A Dvd Drive

    If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com This is your drive Use your drive for...
  • Page 50 CHAPTER 4: Using Drives and Accessories Using a tray-load DVD drive For information about cleaning a CD or DVD, see CDs or DVDs” on page 77. To insert a CD or DVD: Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open.

  • Page 51: Using The Memory Card Reader

    Memory Stick Pro®, MultiMediaCard™, Secure Digital™, and xD-Picture Card™. Inserting a memory card To insert a memory card: Insert the memory card into the memory card slot • with the label facing up and the arrow on the label pointing towards the notebook. www.gateway.com...

  • Page 52: Using A Memory Card

    CHAPTER 4: Using Drives and Accessories Using a memory card To access a file on a memory card: Click Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware remove the memory card.

  • Page 53: Connecting A Usb Device

    For more information about using the USB port on your device, see your device’s documentation. To connect your USB device to your notebook: Connect one end of the USB cable to your device. Connect the other end of the cable to a USB port www.gateway.com on your notebook.

  • Page 54: Viewing The Display On A Projector, Monitor, Or Television

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations by connecting an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display.
  • Page 55 Plug the other end of the VGA cable into the monitor port on your notebook. -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s...

  • Page 56: Adjusting The Display Properties

    CHAPTER 4: Using Drives and Accessories Press F display on the LCD panel, viewing the display on the projector, monitor, or television, and viewing the display on both the LCD panel and the projector, monitor, or television. you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode.

  • Page 57: Using The Projector Or Monitor For A Presentation

    Click OK. Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. www.gateway.com (Change display settings). The dialog box opens. Display...
  • Page 58 CHAPTER 4: Using Drives and Accessories To use a projector, monitor, or television for a presentation: Click click Windows Mobility Center. The Mobility Center Center, see “Using the Windows Mobility Center” in your online Click Presentation Settings Adjust properties such as Turn off screen saver and Set the volume to if necessary.

  • Page 59: Chapter 5: Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings...

  • Page 60: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 61: Changing Batteries

    Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 62: Extending Battery Life

    CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition...
  • Page 63 Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like USB devices. • Power saver Select the • maximum power savings. For more information about using power plans, see “Changing notebook power settings”...

  • Page 64: Using Alternate Power Sources

    CHAPTER 5: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. If traveling internationally, take electrical • adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
  • Page 65 Hibernate - (also called • current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 66: Changing Notebook Power Settings

    CHAPTER 5: Managing Power If your notebook is... In Sleep, Hybrid Sleep, or Hibernate mode Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
  • Page 67 High performance • battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans.

  • Page 68: Changing Advanced Settings

    CHAPTER 5: Managing Power Changing advanced settings Advanced power settings power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Click click Windows Mobility Center.
  • Page 69 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the...
  • Page 70 CHAPTER 5: Managing Power...

  • Page 71: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips Notebook...

  • Page 72: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook Remove all discs, peripheral devices, and cables. • Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 73: Radio Frequency Wireless Connections

    IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless to communicate. device on or off, see on page www.gateway.com “Legal Information” on page 117 For more information about turning your wireless “Turning your wireless radio on or off” for general...

  • Page 74: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 75: Power

    For information on conserving battery power, using alternate power sources, and monitoring the battery charge, see page www.gateway.com Important You must enter the User Password each time you NTER “Managing Power” on NTER...

  • Page 76: Additional Tips

    Take your recovery discs in case you need to • install an additional driver or software. using the Gateway Recovery Management. Drivers and Applications Recovery You can create a disc...

  • Page 77: Chapter 7: Maintaining Your Notebook

    Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7...

  • Page 78: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your notebook, • and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 79: Cleaning The Exterior

    Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty. www.gateway.com...

  • Page 80: Cleaning The Notebook Screen

    CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

  • Page 81: Storing Batteries

    This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 82: Recovering Your System

    CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called restoring everything you need to recover your system under most conditions.

  • Page 83: Creating Recovery Discs

    To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. disc as soon as possible. www.gateway.com (Start), All Programs, Gateway, then click opens. Important We recommend that you create each type of recovery Gateway...
  • Page 84 CHAPTER 7: Maintaining Your Notebook This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. Insert a blank disc into the drive indicated in the Burn to list, then click Next.

  • Page 85: Recovering Pre-Installed Software And Drivers

    Step 3 after the Application Recovery Click the Restore tab, then click Reinstall Drivers or Applications. The Recovery www.gateway.com come pre-installed on your come pre-installed on (Start), All Programs, Gateway, then click opens. main menu opens. Gateway Application main menu opens. Gateway Gateway...

  • Page 86: Returning To A Previous System Condition

    CHAPTER 7: Maintaining Your Notebook Click Contents. A list of software and device drivers opens. Click the install icon to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots”...
  • Page 87 To return to a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Backup and Restore Center Center. The On the left side of the window, click Repair Windows using System Restore, then click Next.

  • Page 88: Returning Your System To Its Factory Condition

    To reinstall Windows Vista and all pre-installed software and drivers: Click Gateway Recovery Management. Recovery Management Click the Restore tab, then click Completely Restore System to Factory Defaults. The Restoration “Recovering from your recovery (Start), All Programs, Gateway, then click opens. dialog box opens. Gateway Confirm...
  • Page 89 Click Completely Restore System to Factory Defaults. Caution Continuing the process will erase all files on your hard drive. Click Next to continue. Your hard drive’s original, factory-loaded contents are recovered. This process will take several minutes. Gateway Recovery Gateway Recovery Management +F10...
  • Page 90 CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: utility and enable the F12 boot menu. Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer.

  • Page 91: Chapter8 Troubleshooting

    CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 92: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay cover or hard •...

  • Page 93: Troubleshooting

    • If an error message appears on the screen, write • down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, • review the installation procedures you performed and make sure that you followed each instruction.

  • Page 94: Diskette Drive (External)

    Diskette drive (external) The diskette drive is not recognized Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. • You see an “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right •...

  • Page 95: Display

    This condition is normal and inherent in the TFT • technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

  • Page 96: Dvd Drives

    Make sure the notebook is not in Sleep or • Hibernate mode. Press the power button. The notebook may be sending its display to an • external monitor or projector. Press F several times to toggle through the LCD panel, an external monitor or projector, or both.

  • Page 97: Ethernet

    DVD. Ethernet Ethernet troubleshooting is covered under (wired)” on page www.gateway.com “Front” on page User Guide 106. “Networks...

  • Page 98: File Management

    File management A file was accidentally deleted Recover the file from the Recycle Bin by • following the instructions in “Deleting files and folders” in your online or if the Recycle Bin has been emptied, the file cannot be restored. click Start, then click Help and Support.

  • Page 99: Internet

    (ISP) is set up correctly. Contact your ISP technical support for help. connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press E www.gateway.com “Left” on page Help For more information about troubleshooting Internet NTER “Back”...

  • Page 100: Keyboard

    You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a • URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

  • Page 101: Media Center

    Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 102 Quality of video cables—Poor quality or the • incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. video quality. A poor cable connection can lower video quality.
  • Page 103 For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality Adjust the display device brightness, contrast, • hue, and saturation. For more information review the FAQ topic at www.gateway.com.

  • Page 104: Memory

    You want to know whether you can burn videos that were recorded in Media Center mode to a DVD Yes, you can. The Media Center saves recorded • videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as Power2Go, and with the Media Center itself.

  • Page 105: Memory Card Reader

    Ethernet network jack. For the location of your modem jack, see Make sure that your notebook is connected to • the telephone line and the telephone line has a dial tone. www.gateway.com “Left” on page “Back” on page...
  • Page 106 Make sure that the modem cable is less than • 6 feet (1.8 meters) long. Remove any line splitters or surge protectors • from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
  • Page 107 Disconnect any answering machine, fax machine, • or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, •...
  • Page 108 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data • transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K.

  • Page 109: Mouse

    Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Options Mouse See also “Touchpad” on page www.gateway.com port already open or the modem , the modem did not pass Help For more information about modem NTER handshaking (Start), then click Control Panel.

  • Page 110: Networks (Wired)

    The external mouse does not work Make sure that the mouse cable is plugged in • correctly. Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure •...
  • Page 111 Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than • you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 112: Networks (Wireless)

    Networks (wireless) You turned wireless networking on, but it takes a while to connect When wireless networking is turned on, it • automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect The speed of a wireless network is related to...
  • Page 113 You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web If your access point uses WEP, go to the • Networking Properties that both the WAP and the WLAN in the computer have matching WEP keys.

  • Page 114: Passwords

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. CHAPTER 8: Troubleshooting Caution...

  • Page 115: Power

    For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E www.gateway.com “Connecting the AC adapter” on “Changing notebook power “Recharging the battery” on page...
  • Page 116 The printer will not turn on Make sure that the printer is online. Many • printers have an online/offline button that you may need to press. Make sure that the power cable is plugged into • an AC power source. The printer is on but will not print Check the cable between the printer and your •...

  • Page 117: Sound

    Make sure that Mute controls are turned off. • Status indicators The status indicators are not functioning Make sure the status indicators are turned on. • Press F www.gateway.com +F1 to toggle the indicators. NTER “Adjusting “Adjusting the...

  • Page 118: Touchpad

    Make sure that the monitor is turned on and that • the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: Make sure that your notebook is connected •...
  • Page 119 If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a •...
  • Page 120 CHAPTER 8: Troubleshooting...

  • Page 121: Appendix A: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 122: Important Safety

    No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 123: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 124: United States Of America

    Some circumstances require restrictions on wireless devices. Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices.
  • Page 125 These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook.
  • Page 126 This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
  • Page 127 Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
  • Page 128 APPENDIX A: Legal Information As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on.

  • Page 129: Japanese Modem Notice

    To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 130 • In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your “end of life”...
  • Page 131 Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks of Intel Corporation. Microsoft, MS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
  • Page 132 APPENDIX A: Legal Information...

  • Page 133: Index

    Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack Increase volume microphone jack muting next button pause button play button stop button troubleshooting audio CD cleaning inserting automobile power adapter...
  • Page 134 supported removing memory card slots troubleshooting memory card cleaning controlling playback eject button inserting manual eject hole CD drive DVD drive cellular phone memory cards Certificate of Authenticity changing battery cleaning audio CD case keyboard LCD panel notebook exterior screen clicking closing unresponsive program...
  • Page 135 DVD±RW troubleshooting types DSL modem connecting troubleshooting cleaning controlling playback eject button inserting manual eject hole www.gateway.com playing regional code troubleshooting DVD drive identifying locating troubleshooting using DVD/CD-RW drive DVD±RW drive eject button eject hole...
  • Page 136 Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive indicator troubleshooting HDMI (TV) out jack HDMI port headphone jack Hibernate mode hot-swapping Hybrid Sleep mode system key turning on IEEE 802.11...
  • Page 137 Authenticity model number modem cable connecting dial-up international adapter jack (dial-up) troubleshooting monitor adding external color quality port screen resolution www.gateway.com troubleshooting using using external mouse connecting troubleshooting USB port moving pointer screen objects MP3 player memory cards multimedia adjusting volume...
  • Page 138 Gateway Recovery with Windows System Recycle Bin deleting files emptying regional code re-installing Center Restore...
  • Page 139 Windows with Gateway Recovery Center with Windows System Restore replacing installing resetting notebook restarting notebook restoring defaults drivers programs software system with Gateway Recovery Center with Windows System Restore right-clicking safety avoiding repetitive strain caring for notebook...
  • Page 140 location Num Lock power toggle on or off troubleshooting supervisor password surge protector Suspend system identification label system keys combinations locating technical support Support tips before contacting telephone acoustic handset coupler line protector line tester telephone support television HDMI out jack playing DVD on viewing display on Touch panel...
  • Page 141 Windows Product Key Code www.gateway.com Windows System Restore wired Ethernet troubleshooting wireless Ethernet button status indicator troubleshooting turning off turning on using while traveling wireless network...
  • Page 142 Index...
  • Page 144 MU.WBF00.001 MAN SJV70 REF GDE R0...

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