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• macOS 10.12.x or 10.13.x: You can manually update the software by opening the App Store,
selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic:
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen. You can also check for errors by pressing the
Status.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message
Printer error. Turn on the printer
again. See your documentation for
more details.
Printer error. Contact Epson Support.
Non-printing features are available.
Paper out in XX.
Too many paper cassette units are
installed. Turn the power off and
uninstall the extra units. See your
documentation for details.
Solving Problems
Condition/solution
Turn the product off and then back on again. If the error persists,
check for and remove any jammed paper or protective materials
from the product. If the error still persists, contact Epson for
support.
If you see any of the following error codes, make sure you have
not exceeded the loading capacity for any paper source:
• 000181
• 000184
• 000201
• 000204
• 000221
• 000224
The product may be damaged, but non-printing features are still
available. Contact Epson for support.
Load the size and type of paper in the paper source indicated.
You can install up to three optional paper cassette units.
Remove any extra units.
Job/Status button and selecting Printer
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