ViewSonic CDE3204 User Manual
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ViewSonic CDE3204 User Manual

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CDE3204
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS16838

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Summary of Contents for ViewSonic CDE3204

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 Thank you for choosing ViewSonic As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.

  • Page 3: Table Of Contents

    Installing the Display ................2 Installing the Stand .................2 Disconnecting the Stand .................2 Mounting ViewSonic display to the wall ..........3 Wall Mount Kit Specifications (VESA) .............4 Front View & Key Pad of the Product ............5 Rear & Side View of the Product .............6 Connecting the Display ................7...

  • Page 4: Compliance Information

    Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 5: Ce Conformity For European Countries

    CE Conformity for European Countries The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

  • Page 6: Declaration Of Rohs2 Compliance

    Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum Actual...

  • Page 7: Copyright Information

    ViewSonic Corporation. Product Registration To fulfill possible future product needs, and to receive additional product information as it becomes available, please visit your region section on ViewSonic’s website to register your product online. For Your Records...

  • Page 8: Important Safety Instructions

    If the AC power cord is damaged, it may result in a fire or an electric shock. Stop using it and ask your dealer or ViewSonic service center to exchange it. • Do not place the display where the power cord is subject to wear or abuse.
  • Page 9 Some chemical cleaners have been reported to damage you close the windows or use headphones. the screen and/or case of the display. ViewSonic will not • When using headphones, adjust the volume to be liable for damage resulting from use of these cleaners.
  • Page 10 If water penetrates into the product, a cloth or other materials. unplug the power cord and contact ViewSonic. • Never block the slots and openings by placing the • Do not operate the display when wet. It may result in display on a bed, sofa, rug or other similar surface.
  • Page 11 Broken pieces • Do not install the display in a place exposed to direct air conditioning. Do not throw anything at the display. Doing • If the display is installed in such a location, moisture so may break the screen glass and cause may condense inside and may cause a malfunction.

  • Page 12: Getting Started

    2016, V iewSonic Corporation. A ll rights reserved. A ll trademarks , For Your Convenience registered or otherwise, are the property of their respective companies. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions HDMI HDMI contained herein;...

  • Page 13: Installing The Display

    Installing the Display Installing the Stand Screw: T4XL8 x4 Place the display face down on a protective surface. Then insert the neck onto the bottom stand and secure the parts by inserting the screws and tightening them with the screwdriver. Note: Attaching the stand requires two people.

  • Page 14: Mounting Viewsonic Display To The Wall

    • Install the wall mount plate to the display using screws NO LONGER than 10mm, as longer screws found in universal (non-ViewSonic) wall mount kits may damage the power supply causing the unit to fail. The wall-mount screw type is M4 x L8.

  • Page 15: Wall Mount Kit Specifications (Vesa)

    Quantity 200 x 200 mm M4 x L8 • ViewSonic provides the standard dimensions for wall mount kits as shown in the table above. • To find the perfect mount, please browse www.viewsonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775, Europe +44 (0) 207 382 8250.

  • Page 16: Front View & Key Pad Of The Product

    Front View & Key Pad of the Product Item Icon Description Select the input source. Input INPUT Enter the submenu. Menu MENU Turn the on-screen display (OSD) menu on / off. Increase the volume. VOL + Move to the right or adjust the setting on the OSD menu. Volume Decrease the volume.

  • Page 17: Rear & Side View Of The Product

    Rear & Side View of the Product CVBS Item Description Connect to earphones. By connecting the earphones, you can listen to the sound from the display through the earphones. Earphone Jack If you connect the earphones, the display speakers will be muted. Connect to the corresponding audio connectors on your A/V Audio input (left/ right) device.

  • Page 18: Connecting The Display

    Connecting the Display HD Cable Box/HD Satellite Box You can also enjoy high-definition programming by subscribing to a high-definition cable service or a highdefinition satellite service. For the optimum picture quality, be sure to connect this device to your display via the HDMI or component video (with audio) input on the rear side of your display.
  • Page 19 HDMI Timing Reference Chart Mode HDMI VGA60 (640x480) SVGA60 (800x600) XGA60 (1024x768) SXGA60 (1280x1024) WXGA60 (1360x768) 1280 x 800 1440 x 900 1680 x 1050 1920 x 1080 480i60 576i50 480P60 576P50 720P50 720P60 1080I50 1080I60 1080P50 1080P60 1080P24 1080P30 YPbPr or Component Connection HD cable box / HD satellite box...

  • Page 20: Personal Computer

    AV Connection HD cable box / HD satellite box Rear side of the display COMPONENT LINE OUT VIDEO OUT DVI-HDTV OUT AUDIO VIDEO HDMI OUT CATV / Satellite antenna cable AV cable AV cable Programming your Cable or Satellite Box remote Refer to the user manual from your service provider to determine the setting.
  • Page 21 PC Timing Reference Chart VGA Timing Panel FullHD (1920 x 1080) Support Mode Resolution H sync V sync Pixel clock Polarity Support (kHz) (Hz) (MHz) IBM VGA 720 x 400 31.47 70.09 28.32 VESA DMT 640 x 480 31.5 59.94 25.175 VESA DMT 800 x 600...

  • Page 22: Using The Display Features

    Using the Display Features Remote Control and Display Controls Inserting Remote Control Batteries 1. Remove the battery cover by pulling then lifting the knob on the cover. 2. Insert the batteries, corresponding to the (+) and (-) markings on the battery compartment.
  • Page 23 Touch keys located at the rear side of the display operate the same as these buttons on the remote control. Button Description Press this button to turn the power on from standby mode. Press it again to POWER return to standby mode. Play or pause the playback in MEDIA mode.

  • Page 24: Operation

    Operation Turning the Display On and Off Press on the remote control. You can also use the key on the front side of the panel. * If there is no input signal within 10 minutes, the display will be turned off automatically. Adjusting the Volume Press VOL +/- to adjust volume.
  • Page 25 Selecting the Input Source To select the input sources connected to the display: 1. Press INPUT on the remote control. 2. Press to select the desired input source. 3. To confirm the selection, press OK. Enter Using the Lock Control With LOCK CONTROL, you can block input source.
  • Page 26 Picture Menu Customizing the PICTURE Settings 1. Press MENU to enter the main menu, Press button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press button to select among Picture Mode / Contrast / Brightness / Sharpness /Tint / Color /Blue Light Filter / Color Temperature / Zoom Mode/ DLC.
  • Page 27 The PICTURE menu includes the following options: Picture Mode Cycles among display types: Standard, Dynamic, Theater, Power Saving, and Personal. Personal: Allows to store your preferred settings. If you select the Personal mode, you can individually set the items shown. Contrast Controls the difference between the brightest and darkest regions of the picture.
  • Page 28 Audio Menu Customizing the Audio Settings 1. Press MENU to enter the main menu, Press button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press button to select among Sound Mode / Bass / Treble / Digital Output / Surround Sound / AVC / Balance.
  • Page 29 TIME Menu Customizing the TIME Settings 1. Press MENU to enter the main menu, Press button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press button to select Sleep Timer / Time Zone / DST / Time Format / Clock / TimeManagement.
  • Page 30 SETUP Menu Customizing the SETUP Settings 1. Press MENU to enter the main menu, Press button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press button to select Menu Language / Transparent / OSD Time Out / Restore Default / Software Update / CEC / Blue Screen / Monitor ID / HDMI Mode.
  • Page 31 Lock Menu Customizing the Lock Settings 1. Press MENU to enter the main menu, Press button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press button to select among System Lock / Change Password / Input Block.
  • Page 32 PC Menu Customizing the Lock Settings 1. Press INPUT to select PC source. 2. Press MENU to enter the main menu. 3. Press button to select Picture menu. 4. Press OK or button to select Advance. 5. Press OK or button to enter.
  • Page 33 Using the MEDIA OPERATION 1. Plug in USB device, then press INPUT button to set the Input Source to Media. Press button to select in the source menu, then press button to enter. 2. Press button to select the option you want to adjust in the main Media menu, then press button to enter.
  • Page 34 then OK to pick the files to play. 3. Enter the storage. Press 4. Press button to start playback. The tool bar will pop up then. 5. For cycling playback, set the Repeat Mode on tool bar to be ALL (R_ALL). Press EXIT to close the tool bar.
  • Page 35 Hospitality Menu User can turn on the menu to lock the setting to prevent adjusting. The fixed setting can also be stored and copied to another same display. 1. Press MENU and 9, 9, 3 button on the remote controller to display the Hospitality menu.

  • Page 36: Other Information

    Other Information Troubleshooting Please contact ViewSonic service team directly if you have questions, service needs, or require technical assistance related on the use of your display. Contact ViewSonic Service Team at: http://www.ViewSonic.com Or call our service team: United States 1-800-688-6688...
  • Page 37 Problem Possible Solution • External influences such as lightning or static electricity may cause improper operation. In this case, operate the unit after Unit cannot be operated first turning on the power of the display and the AV System, or unplug the AC cord for 1 to 2 minutes, then replug again.

  • Page 38: Specifications

    Specifications Model CDE3204 Screen Size 31.5” (80.01 cm) FHD 60Hz (LED Backlight) Aspect Ratio 16:9 1 RGB analog (0.7/1.0 Vp-p, 75 ohms) Separate Sync, fh: 31.47-63.98 kHz, fv:59.8-70.09 Hz DVI-D 1 DVI-D 30PIN terminal white color 1 composite RCA (shared with Y), 1 YPbPr component, 2...

  • Page 39: Rs232 Protocol

    RS232 Protocol 1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •...

  • Page 40: Protocol

    3. Protocol 3.1 Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”...
  • Page 41 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid. Send (Hex Format) Name Length Command Type Command Value1 Value2 Value3 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Name Length Command Type 0x30 0x34 0x2D...
  • Page 42 OSD language 000: English Extend the value for more 001: French supported languages 002: Spanish Power lock 000 : Unlock 001 : Lock Volume 000 ~ 100 900:Volume down (-1) 901:Volume up (+1) Mute 000: OFF 001: ON (mute) Button lock 000: Unlock 001: Lock PIP-Mode...
  • Page 43 Remote 000: Disable Disable: RCU has no Control 001: Enable effect on HDTV. 002: Pass through Enabled: RCU controls the HDTV. This is the power up default on the HDTV. Pass through: RCU has no effect on HDTV and all RCU command codes are transmitted to FC via the RS232 port.
  • Page 44 2. Example for value setting of SET_TV channel DTV 012-0: 0x 30 31 32 012-1: 0x 30 31 42 1012-2: 0x 41 31 52 1512-3: 0x 46 31 62 3. Tiling definition of H Monitors/ V Monitors/ and Position 4. Date & Time format definition Value 1 Value 2 Value 3...
  • Page 45 Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (ASCII) (Hex) Time (ASCII) (Hex) Time (ASCII) (Hex) Time (ASCII) (Hex) space “...
  • Page 46 3.2 Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000. Get-Function description: Length: Total Byte of Message excluding “CR”...
  • Page 47 Reply (Hex Format) Name Length Command Type Command Value1 Value2 Value3 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from TV-05 , but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Name Length...
  • Page 48 Get-PIP input 000 ~ (for DS) See Set-function table Get-Tiling Mode 000: OFF (for DS) 001: ON Get-Tiling 000: OFF (for DS) Compensation 001: ON Bezel width compensation Get-Tiling H by V 01x~09x: H monitors (for DS) monitors 0x1~0x9: V monitors 1.
  • Page 49 Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (ASCII) (Hex) Time (ASCII) (Hex) Time (ASCII) (Hex) Time (ASCII) (Hex) space “...
  • Page 50 Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply: 0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”)
  • Page 51 ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT ■ (F1) ■ GREEN (F2) ■ YELLOW (F3) ■...

  • Page 52: Customer Support

    Use with other Wall-Mount kit may cause instability and possibly result in injury. To find the perfect mount for CDE3202, please browse www.viewsonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775, Europe +44 (0) 207 382 8250. T= Telephone...

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