Appendix >
Troubleshooting
Problem
Solution
•
Check if the USB cable is correctly
connected. Reconnect it.
•
Check if you have Windows Media Player
I cannot
11 or higher installed on your PC. If you
download fi les to
are using old versions, download Windows
my player.
Media Player 11 or higher.
•
Check if the memory is full.
•
Press the reset button to reset your player.
Check if you disconnected the USB cable while
transferring fi les or data. This can cause data
Files or data are
loss or fatal errors in your player. Samsung is
missing.
not responsible for any damages resulting from
data loss.
The playing time
does not display
This is normal if the currently playing fi le is of the
correctly during
VBR (Variable Bit Rate) format.
playback.
The fi le name
Change the language setting in <Settings> →
does not display
<Language> → <Contents Language>.
correctly.
Problem
Solution
My player is
Charging the battery can heat up your player. It
getting hot to the
does not affect the player's life or capabilities.
touch.
My player does
not play a video
Retransfer the video fi le with EmoDio.
fi le but display an
error message.
51