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Odors
Problem
The appliance has an
Are you using the appliance for the first time?
unpleasant odor.
• The odor is caused by the rubber material inside the appliance. The odor normal when the
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
• If the odor is coming from the washer, follow the instructions in the product manual to
• Keep both lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the
• Periodically run the Drum Care and Condenser Care cycles following the instructions in the
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
appliance is new and disappears after you run several cycles.
clothes. Excess detergent can build up on clothing and cause odors.
clothing promptly when the cycle ends.
clean the washer tub/drum.
lint filter, allow it to dry completely before using it.
MAINTENANCE section.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING
47
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